Ratings based on 991 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 21 Apr 2024
As soon as got close to our room the area had a sewage smell but this smell was also present in our room. We thought it was temporary so we pressed on with our planned evening and upon our return we could still smell it, so we notified the front desk to which the lady said she will send an engineer to do something about it and will notify us once something had been done. It was already 11pm by this time and we had no call back from the front desk, after growing tired of waiting we went to sleep. In the morning we wanted to leave as quick as possible but to top it all off me and my wife both had like warm showered, much to our dismay.
by A verified traveler
Posted 27 Mar 2024
Manager went beyond the call of duty to help me with a problem!
Comment from Hotel Management
12 Apr 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Dete, thank you for sharing your review with us. It was so lovely to have you stay with us, and our amazing staff took such great care of you and was very helpful. Once again, thank you for your time, and I hope to have the pleasure of welcoming you back to Andaz London in the future.
by A verified traveler
Posted 22 Feb 2024
Absolutely love this hotel. It is the first time I stay at an Andaz hotel and will now try it elsewhere.
The design is fun and modern. There are numerous restaurants onsite and a 24hr gym.
The location is perfectly situated right next to liverpool station and you have numerous cafes, a tesco, a boots across the street.
Above all else though, the staff is the heart of the hotel.
Comment from Hotel Management
12 Apr 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Mashael, thank you for sharing your lovely thoughts of your stay with us. I am glad to know that your first experience with us was absolutely delightful and that we exceeded your expectations. I appreciate your kind words throughout your stay with us, and I hope to have the pleasure of welcoming you back on your future London trips.
by A verified traveler
Posted 17 Feb 2024
With all my five star reviews you might think I am easy to please. Far from it. But this hotel is special...fun, stylish, great staff, super food.....we shall come again! Oh and I love what has been done to Spitalfields.
Comment from Hotel Management
19 Feb 2024 by Miriam Varoli, General Manager Andaz London , Hotel Management
Dear Lesley,I'm so glad that you enjoyed your stay with us! Thank you very much for your kind words. We work hard to maintain a high level of customer service, and I'm glad in your case it improved the quality of your experience at Andaz. I am also happy you enjoyed your time in Spitalfields, it's a vibrant and beautiful neighbourhood, and we try to reflect its energy in the design and atmosphere of our hotel. We look forward to welcoming you back soon.
by A verified traveler
Posted 19 Jan 2024
Horrible place
by A verified traveler
Great location by Liverpool station.
Posted 5 Jan 2024 on HotelsGreat location and very nice hotel. A little long of a wait to have room ready- but overall it was an excellent accommodation for a family trip.
by A verified traveler
Posted 2 Jan 2024
Amazing experience. The amenities are great: minibar, coffee and pastries are complimentary. Staff is excellent: special thanks to Ryan, the duty manager on New Years Eve. My only complaint is the housekeeping overlooked cleaning our coffee mugs. 4 nights and they were never changed. I’m pretty sure they didn’t vacuum the floors as well but the bed and bathroom were clean. I’d still definitely stay there again.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
12 Apr 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Hao, thank you for taking the time to rate your experience with us. We are delighted you had a great experience during your stay and our amazing staff took such great care of you. It was a pleasure to serve you, and I look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
12 Apr 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Eman, thank you for taking the time to share the rating of your stay with us. I am delighted you had a great experience during your stay and our amazing staff took such great care of you. Thank you for choosing to stay with us, and I look forward to welcoming you back in the future.
