Ratings based on 1,732 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
It was clean and everything worked, lovely shower too.
Expensive,no windows, very small room.
But hey ,only had to sleep for a few hours in it!
by A verified traveler
Posted 30 Apr 2024
Spotless, quiet, short walk to departures.
Really comfortable bed
Comment from Hotel Management
1 May 2024 by Night Manager, Hotel Management
Dear Linda,Thank you for your high rating and review. We are pleased that you enjoyed your stay at Aerotel and that everything met your expectations. We pride ourselves to make sure you get the best experience of staying in a in Terminal Hotel and that it is only a few minutes away from departures. We look forward to your next visit. Kind RegardsJackie Underwood
by A verified traveler
Posted 28 Apr 2024
The floor and furniture were pretty dirty
Comment from Hotel Management
29 Apr 2024 by Asad U. - Duty Manager, Hotel Management
Dear Weiting,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the cleanliness of the room to our attention we would have gladly given you a different room as we want all our guest to have a great experience at Aerotel London Heathrow. Kind Regards
by A verified traveler from Maldon
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Night Manager, Hotel Management
Dear Michelle,,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is our honor to know that the Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are Pleased that you enjoyed your stay with us. Kind RegardsJackie Underwood
by A verified traveler
Posted 27 Apr 2024
Good for a quick layover
Comment from Hotel Management
28 Apr 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Nicole,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Asad U. - Duty Manager, Hotel Management
Dear Margaret,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Asad U. - Duty Manager, Hotel Management
Dear Kevin,Thank you for taking the time to leave a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards
by A verified traveler
Posted 24 Apr 2024
Adequate, convenient accommodation. There should be more signage to direct one to the hotel, particularly from terminal 2. The duvet smelled bad.
Comment from Hotel Management
25 Apr 2024 by Night Manager, Hotel Management
Dear Susan,Thank you for your feedback and rating. we will raise this with the relevant team. We have a Duty Manager on shift 24/7 and had you brought the duvet to our attention we would have gladly given you another duvet as we want all our guest to have a great experience at Aerotel London Heathrow. Kind RegardsJackie Underwood
by A verified traveler
Posted 24 Apr 2024
Easy to stay at in the Heathrow airport for an early 6 am departure. Clean and quiet.
Comment from Hotel Management
24 Apr 2024 by Asad U. - Duty Manager, Hotel Management
Dear Kristen,Thank you for taking the time to leave feedback and a rating for your stay. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards
by A verified traveler
Posted 23 Apr 2024
Very clean and comfy room! Staff friendly!
Comment from Hotel Management
23 Apr 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Angela,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.
