Ratings based on 19 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2023
Overall the property fit our needs, but have opportunities of improvement. The tiles in the bathroom walls are protruding to the point to where they look like they can fall out at any moment. Carpets are supposed to be new, but are dirty in the one of the rooms and feel dirty in the living room. A dirty towel was left on the back of our door from a previous guest.
Instructions to the heater would be useful as we had to figure out how to use it ourselves (there is a digital heater unit in every room)
The rooms we’re comfortable and the kitchen had everything you would need if you wanted to eat there. The apartment is close to several restaurants and great stores. You are close to the bus stops and subways.
Comment from Hotel Management
20 Mar 2023 by CSA Team, Hotel Management
Dear Brittany, Thank you for your feedback. We appreciate your suggestions. We are working hard in order to improve the guests experience. Please don’t hesitate to give us another try in the future. Best Wishes, City Stay Aparts Team
by A verified traveler
Posted 13 May 2022 on Hotels
Terrible had to go to three places to check in dirty carpet and patchwork on the walls. The shower leaked small elevator place smelled like mold. I do not recommend.
by A verified traveler
Good location with a few drawbacks
Posted 20 Feb 2020 on HotelsThe apartment itself is in a great location. Its is very roomy and had a full kitchen/fridge etc. Which was great.
What wasn’t great was no clear instructions to operate the heating, the sink in the bathroom not draining which was really gross! Having to pay £45 for the apartment to be cleaned which is a joke. And we came home yesterday bit no sign of my £300 deposit being refunded yet.
Think we’ll just stay in a hotel next time be a lot less stressful!
by A verified traveler
Nice accommodation, near Underground, walkable
Posted 24 Dec 2019 on HotelsThe bed was comfortable, the shower was nice and it’s really convenient to have a kitchen. It was very inconvenient to go to an office to show passport and pay security deposit and fee for cleaning ($45). Then go to a store near the apartment to pick up apartment key. They offered that I could send my ID but I did not have secure wifi and I was uncomfortable with that.
Comment from Hotel Management
3 Jan 2020 by Joanna, Hotel Management
Dear Jeanne,
Thank you for your feedback.
We are glad that you have enjoyed the location and you had a comfortable stay.
We are sorry if you had any troubles for paying the security deposit or the cleaning fee.All these information are on the property page fine print if you have a look when you book the apartment for future stays,
Many thanks
by A verified traveler
Posted 27 Aug 2019
Very safe, clean and spacious. Good view, amazing bedrooms and bathrooms
by A verified traveler
4*
Posted 3 Jun 2019 on HotelsGreat apartment fantastic bedroom. Bathroom basic
by A verified traveler from Israel
great place, with some quirks to be aware of.
Posted 23 Jan 2019 on HotelsBeware: you need to call number to check in, but the number provided by hotels.com starts with +4444 instead of correct +44. If no answer, send SMS and the reply will be quick. Hot water is on timer and you may need to add to it (1 hour at a time, in boiler closet). In the shower one may need to toggle button between bath and shower twice in order to get pressure. Also notice that hot is right in shower, but left in sink. Very low water pressure in sink, with no obvious fix. Cleaning fee is on top of hotels.com price. Still, the price is very reasonable and the apartment large and comfortable. Rent for an extra night or use storage places around London if check-in (2 PM) and check-out (11 AM) times are inconvenient for your luggage needs and travel times. Other than the quirks above, definitely a great place!
by A verified traveler
Posted 8 Jan 2019 on Hotels
Comment from Hotel Management
8 Jan 2019 by Joanna , Hotel Management
Thank you very much
We hope you will comeback soon to host you .
Regards,
by A verified traveler
Good location
Posted 31 Dec 2018 on HotelsOkay apartment with suitable facilities.
Comment from Hotel Management
2 Jan 2019 by Joana, Hotel Management
Dear guest,
Thank you for the feedback , we are glad you had a great time in the apartment.
We look forward to hosting you again.
Kind regards
by A verified traveler
Great location price and amenities.
Posted 1 Dec 2018 on HotelsThe stay was great. Great location. Check in was a challenge because they did not have my email from hotels.com to send check in instruction
Comment from Hotel Management
2 Jan 2019 by Joana , Hotel Management
Dear Sue,
Thank you for your feedback. We are happy that you have enjoyed the stay and the location of the apartment.
Regarding the check in instructions, we have sent the instructions on the arrival day and hopefully everything went smooth and easy to check in.
We hope to host you soon again.
Kind regards
