Ratings based on 64 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
My friend and I stayed here for the weekend. We had a great stay there. The staff were very accommodating and helpful. The food options were plenty and quality and taste was good.
Comment from Hotel Management
10 May 2024 by General Manager , Hotel Management
Dear Janhavi, We're delighted to hear that you and your friend enjoyed your weekend stay with us! It's wonderful to know that our staff made a positive impact on your experience, offering the accommodating and helpful service we strive for. We're also glad that the variety and flavors of our food options met your expectations. Your satisfaction is our highest priority, and we look forward to welcoming you back on your next visit. Your feedback is greatly appreciated, as it reaffirms our commitment to excellence. Thanks and Regards,Pawan Singh
by A verified traveler
Posted 15 Apr 2024
It was a nice setting and in a good location. Staff were friendly, attentive & quickly responded to our needs.
However the big negative was that despite being a 5* hotel, there were no sun beds at the pool and our efforts to ask the hotel to provide them proved unsuccessful. They said the sun beds they had previously had been broken & were not replaced. They said they would check with the senior manager but there was no update & when we asked they were unable to give an update/reason.
The food was repetive and not to our taste. It looked better than it tasted.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Fiona, We appreciate your recognition of our prime setting, helpful staff, and their attentiveness to your needs. Your feedback highlights areas where we clearly need to improve. It is unfortunate that the absence of sun beds at our pool detracted from your experience. Please be assured that this matter is being taken seriously and is under review for improvement. The lapse in communication regarding this is regrettable, and we understand the importance of timely updates. We also take your comments about the quality and variety of our food seriously. Providing a diverse and delicious menu is a top priority, and your input is extremely valuable in addressing where we may have missed the mark. Rest assured that this feedback will be used constructively to enhance our dining experience. We are fully committed to evolving our services and amenities, and your comments will undoubtedly aid in this process. We look forward to the opportunity to elevate your experience on your next visit. Thanks and Regards,Jackson Mangan
by A verified traveler
Posted 22 Mar 2024
they need new furniture
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Subhadra, We appreciate your feedback and are sorry to hear that our furniture did not meet your expectations. Your experience is important to us, and we would like to ensure that all our guests are provided with comfortable and contemporary amenities. We are actually in the process of updating our furnishings to enhance the overall experience and comfort of our guests. We hope that on your next visit, you'll be able to enjoy the improvements we’re making. Should you have any further concerns or suggestions, please do not hesitate to let us know. We are committed to making your future stays enjoyable. Thanks and Regards,Jackson Mangan
by A verified traveler
Posted 10 Jan 2024 on Hotels
It was nice and comfortable
Comment from Hotel Management
17 Feb 2024 by General Manager, Hotel Management
Dear Nina, We're delighted to hear that your experience with us was both pleasant and comfortable. Creating a welcoming and relaxing environment is one of our top priorities, and it's great to know we succeeded. It's feedback like yours that keeps us motivated to maintain our standards and even strive to enhance them. If there's anything more we could do to make your next visit even better, please don't hesitate to let us know. We look forward to having the opportunity to serve you again. Thanks and Regards,Jackson Mangan
by A verified traveler
4 star resort with average service
Posted 14 Dec 2023 on HotelsProperty was good but lacks training to staff right from entry into the resort to exit, no one to pick your luggage, breakfast was average and no proper service by staff at breakfast. Receptionist calls to inform the checkout timings and tells be ready on time for checkout , really phthatic
Comment from Hotel Management
17 Dec 2023 by General Manager, Hotel Management
Dear Kalpesh A, We're disheartened to hear about your less than satisfactory experience due to the service issues mentioned. Providing exceptional customer service is a top priority for us, and it appears we fell short. Rest assured that your feedback regarding luggage assistance, breakfast service quality, and interactions with our staff has been taken seriously. We are addressing these training areas with our team to ensure future guests do not encounter the same shortcomings. We're committed to improving and hope to have the opportunity to demonstrate our usual standards of service on your next visit. Thanks and Regards,Jackson Mangan
by A verified traveler
Posted 6 Dec 2023
Really good studio suites and bath products. The restaurant has a nice mix of a la carte options. Buffet is your standard Indian fare. Property is serine and peaceful even though it's just off the main highway. The Balinese influence of decore is beautiful, along with the art in main areas. The library is inviting to sit and read, while the pool area which the rooms overlook is tranquil and lush with greenery. Highly recommended for a city escape. We never left the property for the days we were there. Spa packages look great as well although we didn't get to try any. Staff are kind and courteous. Will definitely return if there is an opportunity one day. A gem on Expedia!
Comment from Hotel Management
17 Dec 2023 by General Manager, Hotel Management
Dear Troy, We are thrilled to read your delightful feedback on our property and glad that you could experience the serenity and peace that we have planned, especially for our valued guests like you. It's heartening to know that you adored our Balinese decore and art. Our library and the picturesque view of the pool area are indeed guests' favorites. It's pleasing to learn that you found our staff kind and courteous; they are always at your service to ensure a fantastic stay. We are looking forward to having you back and hope that you'll take advantage of our spa packages next time. We aim to make your future stays even more memorable. Your positive comments encourage us to keep working hard and improving. Your acknowledgment truly signifies that we are a gem on Expedia. Thanks and Regards,Jackson Mangan
by A verified traveler
Posted 23 Sep 2023
Pretty happy with the stay and staff at the property was awesome....from Front Desk, Housekeeping, Bell Boy, Vallet, & Restaurant Staff
Excellent service as expected and worth the money spend
Will definately plan a another stay at the property.
Keep up the good work guys....
Comment from Hotel Management
25 Sep 2023 by General Manager, Hotel Management
Dear Abdulla, Thank you for putting in the time to share your positive experience with us. We are thrilled to know that you had a wonderful stay and our team members were able to impress you with their excellent service. We aim to offer our guests an experience worth every penny and your valuable feedback just confirms that we are doing it right. Looking forward to welcoming you back and hosting your next stay. Thank you once again for your kind words, they are a big motivation for us to keep serving you better. Thanks and Regards,Jackson Mangan
by A verified traveler from Mumbai
Posted 17 Apr 2023
The rooms are fantastic. The service level can improve especially at the restaurant end. The spa was underwhelming. A better restaurant and a better spa can make a huge difference if it matches the stay experience.
Comment from Hotel Management
15 Dec 2023 by General Manager, Hotel Management
Dear Guest,Greetings from Rhythm Lonavala!On behalf of the entire team at Rhythm Lonavala, I would like to take this opportunity to thank you for your most valuable feedback. It is rather disheartening to learn that your stay did not match your expectations.We sincerely apologize for the inconvenience you may have gone through. Rest assured, that your feedback has been taken very positively and we hope to welcome you back to an improved experience next time.Once again, I would like to thank you for choosing Rhythm as your vacation destination and I look forward to the pleasure of welcoming you back with friends & family.Thanks and Regards,Jackson Mangan
by A verified traveler
Posted 3 Apr 2023 on Hotels
by A verified traveler
Posted 15 Jan 2023 on Hotels
