Ratings based on 171 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The staff speaks good English and is super helpful. The check in process was painless and the room was super clean and nice. There is a small pool at the back of the hotel but I didn’t use. The breakfast selection is rather less but it’s still good considering where I was. Great hotel ! I enjoyed staying there.
Comment from Hotel Management
12 May 2024 by Sényo, Hotel Management
Dear Mr Frederick;Thank you for taking time to share your feedback .we appreciate it and we are happy that you enjoyed your stay with us .we hope to welcome you soon best regards
by A verified traveler
Can do better
Posted 19 Feb 2024 on HotelsCheck in was a lil chaotic because we got there and it seems like they weren’t expecting us because we weren’t in their system. When they finally found us they didn’t get the updated reservation. I just wish they communicated with us what was happening instead of having us seat and wonder what was going on after a long travel with a 1yr old. When we were checking out they printed us the bill and it had the hotel charge again even though everything was already paid for. Just lots of technical problems. We did book this through hotels.com so that might have been the problem.
Very cute Afro decorated hotel with local art as decor. There are mosquitos were any & everywhere in the hotel. The room AC is not cold enough even though it was on 16 so we couldn’t keep the mosquitoes out because it wasn’t cold enough. The restaurant is overpriced for what you get.
Overall I just feel like they could do better. Though their WiFi has to be one of the better WiFi I’ve ever used in Africa. The airport shuttle is also a plus.
Comment from Hotel Management
20 Feb 2024 by Sényo, Hotel Management
We are taking care of your notation, and please accept all our apologies for the inconvenient occurred during your Stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Sényo, Hotel Management
Dear Guest Thank you for taking time to share your feedback .we are happy that you enjoyred your stay.we hope to see you soon Best regards
by A verified traveler
Posted 28 Jan 2024
Unsafe surroundings. Unsafe beach. Inadequate help for customer who suffered from an unfortunate situation
Comment from Hotel Management
20 Feb 2024 by Sényo, Hotel Management
Dear BINIYAM,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 10 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Sényo, Hotel Management
Bonjour Jessica ;Merci d'avoir pris le temps de partager ton avis sur notre établissement .nous sommes ravis que vous ayez passé un bon séjour .dans l'attente de vous accueillir très bientôtCordialement
by A verified traveler
Posted 17 Jun 2023
Comment from Hotel Management
8 Jul 2023 by Senyo, Hotel Management
Dear Biokou;Thank you for staying with us , we appreciate your feedback .Best regards
by A verified traveler
Unprofessional staff and service
Posted 28 May 2023 on HotelsHotel is outdated and equipment e.g. AC and Wi-Fi are not working properly.
Comment from Hotel Management
4 Jun 2023 by Sényo, Hotel Management
Dear Sir/ Madame;Thank you for your feedback.We apologize for the AC and Wi-fi problemes you faced during your stay.Thank you for informing us , we will investigate andwe will assure you that the necessary will be done shortly.Best regards
by A verified traveler
Posted 1 Apr 2023
Great stay!
Comment from Hotel Management
2 Apr 2023 by Senyo, Hotel Management
Dear Brett ,Thank you for staying with us and sharing your feedback .We appreciate it Best regards
by A verified traveler
Posted 27 Jan 2023
The hotel is clean but our Air did not work for three days. The staff was no accommodating in moving us of fixing the problem. $180. a night for a room that does not have air is unacceptable. My wife and I both were sick due to the poor air conditions. Once we left the room, all symptoms left. We will most likely not return to Onomo.
Comment from Hotel Management
2 Feb 2023 by Senyo, Hotel Management
Dear Kenneth;We sincerly apologize for the problem concerning the Air condition and the inconvenience it cause for you.Thank that all symptoms left once you left the room .We would like to inform you that the problem is now fixed and we hope to welcome you soon .Best regards
by A verified traveler
Posted 16 Dec 2022
