Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from McCordsville
Posted 5 Jun 2024
Nice rooms.
by A verified traveler
Posted 4 Jun 2024
Location.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Shirley, Thank you for choosing to stay at The Westin Chicago Lombard. We are glad our location was perfect for your visit to our city's many attractions. Located near O'Hare and Midway Airport and just 3 miles from the Metra, we enjoy providing a convenient and revitalizing retreat for our guests. We hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers, General Manager
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 3 Jun 2024
I loved the convenience of this hotel in the designated area it was in, free parking was a plus , one entrance that makes it easy , the customer service was really great , the cleaning staff was always ready to replenish you towels . The only things were that i could hear people in the hallways all morning , i also saw specs of hairs from previous people in the bathroom walls/ counter . My pillow case also had something sticky on it but other than that I’d stay here again .
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Tiana, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Chicago Lombard. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. However, we apologize for the oversights made while servicing your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was a pleasure hosting you, and we look forward to welcoming you back very soon.Sincerely,Mr. Kym Myers General Manager
by A verified traveler
Posted 2 Jun 2024
Rude front desk
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Layla, Thank you for choosing us for your recent visit. We are genuinely sorry for any issues you encountered with our front desk. We strive to provide thoughtful and intuitive hospitality, and we are grateful for feedback that helps us improve our guest experience. We have shared your concerns with the appropriate individuals to ensure this is not repeated. We appreciate your patience and hope you will consider staying with us again.Sincerely,Mr. Kym Myers General Manager
by A verified traveler
Posted 29 May 2024
Nice
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Clemetean, Thank you for reviewing your experience at The Westin Chicago Lombard. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 29 May 2024
N/a
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Marjani, Thank you for taking the time to share your positive rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your stay with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 28 May 2024
It was not as clean as I expected, but overall ok.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Afsoun, Thank you for being our guest at The Westin Chicago Lombard and for posting your review. While we are glad you had a pleasant time with us, we regret not meeting all of your expectations. We appreciate your feedback and will share it appropriately to ensure everything is immaculate and welcoming. It was our pleasure accommodating you, and we look forward to your next visit.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for choosing us and for the outstanding rating. We are glad that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers,General Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Kayla, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Chicago Lombard, and we hope to see you again soon. Sincerely,Mr. Kym Myers,General Manager
