Ratings based on 185 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Overall, I liked the property. There was just one thing that almost soured the experience, I was charged for the room when I checked in, and they pretended to charge me for the room again when I checked out. Since the bill wasn't that high, I could not have noticed it, but I did and produced a credit card stub to demonstrate I had already paid. That was enough, but it was an inconvenience nonetheless.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 14 Mar 2024
Friendly staff
Comment from Hotel Management
4 Apr 2024 by Gerente General, Hotel Management
Estimado AndresQueremos expresar nuestro más sincero agradecimiento por haber tomado el tiempo de dejarnos su calificación positiva. Nos llena de alegría saber que su experiencia en nuestro hotel fue satisfactoria y que logramos cumplir con sus expectativas.Gracias una vez más por su preferencia y por confiar en nosotros.Cordialmente, Jorge Gutiérrez
by A verified traveler
Posted 16 Dec 2023
I would stay again. It was a little loud due to an event. Also we had to ask for towels at the pool several times.
Comment from Hotel Management
24 Dec 2023 by Gerente General, Hotel Management
Dear JaimeWe sincerely appreciate your comments regarding your recent stay at our hotel. We are glad to know that you would consider staying with us again. However, we deeply regret any inconvenience you experienced during your stay.We hope you visit us on the next opportunity.GreetingsMr. Jorge Gutiérrez
by A verified traveler
Posted 7 Oct 2023
There was a loud event that went on all night super loud. We complained and asked for a different room they showed us one that was worse.
The hotel was not full and they could have given us a room in the back away from the noise, instead of showing us a worse one.
Comment from Hotel Management
13 Oct 2023 by Gerente General, Hotel Management
Dear ElenaWe apologize, Mrs. Calderón, for the inconvenience caused by the noise coming from a social event in the city. We regret that we do not have rooms available at that time to facilitate room changes.These situations are not frequent in this area, which unfortunately interrupted your rest.We hope you visit us in the next opportunity to provide you with memorable service.kind regardsJorge Gutierrez
by A verified traveler
Posted 27 Sep 2023
Good location
Comment from Hotel Management
30 Sep 2023 by Gerente General, Hotel Management
Estimado AndrésReciba un atento saludo y agradecimiento por su tiempo dedicado en responder a nuestra encuesta de calidad y dar valor a nuestros servicios. Nos sentimos contentos al saber que su experiencia en el hotel fue satisfactoria. Le recordamos que estamos atentos a sus comentarios que guste hacernos conocer Lo invitamos nos visite en una próxima oportunidad. Cordialmente, Sr. Jorge Gutiérrez
by A verified traveler
Posted 23 Jul 2023 on Hotels
Comment from Hotel Management
8 Aug 2023 by Gerente General, Hotel Management
Estimado JamesReciba un atento saludo y nuestro agradecimiento por su tiempo dedicado al darnos respuesta a nuestra encuesta de calidad, nos sentimos felices al saber que su estadía fue satisfactoria y que cumplimos con sus expectativas. Esperamos nos visite nuevamente. Cordialmente, Jorge Gutiérrez
by A verified traveler from Quito
Posted 14 Jun 2023
Nice hotel, friendly staff.
Comment from Hotel Management
5 Jul 2023 by Gerente General, Hotel Management
Estimado Señor David¡Gracias por su amable comentario! Nos alegra saber que disfrutó de su estadía en nuestro bonito hotel y que nuestro personal fue amable. Su satisfacción es nuestra máxima prioridad. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Cordialmente,Jorge Gutiérrez
by A verified traveler
Posted 21 Mar 2023
Estuve muy impresionada con la cena. El chef es excelente y la comida muy rica. El servicio fue excelente en todo aspecto.
Comment from Hotel Management
5 Apr 2023 by Gerente General, Hotel Management
Estimada JensineReciba un cordial saludo y nuestro agradecimiento por sus comentarios positivos, nos sentimos motivados al saber que creamos experiencias memorables en su estadía. La invitamos a regresar y disfrutar de nuestros servicios innovados.Cordialmente, Jorge Gutiérrez
by A verified traveler
Posted 22 Feb 2023
Good breakfast
Comment from Hotel Management
4 Mar 2023 by Gerente General, Hotel Management
Estimado Manuel Nos complace saber que su estadía fue memorable y que disfrutó de los servicios en nuestro hotel. Agradecemos sus comentarios los mismos que nos ayudan a mejorar día a día.Lo invitamos nos visite en una próxima oportunidad.Cordialmente, Jorge Gutiérrez
