La Bobadilla, a Royal Hideaway Hotel Reviews

Dear Guest, Firstly, we would like to thank you for fulfilling our survey regarding your recent visit to our hotel, and for the high scoring.We are delighted that your third visit to our hotel was met with the same high-quality experience you've come to expect from us. Our team is thrilled to know that the dedication to maintaining our rooms and the beauty of our grounds has contributed to the tranquility of your stay. The service we try to provide is a cornerstone of the La Bobadilla experience, and we are glad that it continues to meet your expectations.We look forward to welcoming you back for another memorable experience.kind regards.Mansur Botana,Assistant Manager

Dear guest,Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Elisa RosasRoyal ConciergeLa BobadillaA Royal Hideaway Hotel

Dear Guest,thank you very much for the high rating you have given us.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you again at "La Bobadilla".Best regards,Elisa RosasRoyal ConciergeLa BobadillaA Royal Hideaway Hotel

Dear Matt,Although we sincerely regret reading that your stay at La Bobadilla fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.First of all, we are glad to read that, in general terms, you loved the hotel and also the nice words you had about our team. We are sure those words will encourage them to keep working the same way. Regarding both of your incidents, we deeply regret your perception of the room and its location and we are sorry that due to the capacity of the hotel did not leave us more possibilities than offer changing to a room that did not convince you either. Again, we are sorry about the perception that you had from the room and for future stays we will try to assign you a room that fits more to your preferences.On the other hand, regarding the issue at “La Finca”, we are surprised about the misunderstanding with the drinks. We apologize if you had the feeling that we weren’t giving you all the necessary information. We also want to comment you that our hotel has all the complete information about our services on our website and in our app and we would like to take the opportunity to explain that the restaurant has 2 different menus with two different prices and we offer an extra service of wine pairing. We appreciate your recommendation and do not hesitate that it will be transferred to the appropriate department. As a team, we are committed to achieving 100% guest satisfaction that is why we sorry that we did not live up to your expectations on this occasion Thanks once again for taking the time to let us know your impressions. Kind regards,Elisa Rosas, Royal Concierge

Dear Michael, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Elisa Rosas, Royal Concierge, La Bobadilla, A Royal Hideaway Hotel

Dear guest, Thank you very much for your kind feedback. We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold. We look forward to welcoming you back for another memorable experience. Best regards, Elisa Rosas, Royal Concierge La Bobadilla A Royal Hideaway Hotel

Dear guest, Thank you for such a positive review of your stay among us. We are pleased that you appreciated the high standards and quality service which we strive to uphold and endorse the measures we have implemented for your well-being in these challenging times. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We all look forward to welcoming you back soon again! Our kindest regards, Elisa Rosas, Royal Concierge La Bobadilla A Royal Hideaway Hotel

Dear Guest, Thank you for giving us feedback of your stay. Our hope is that every guest feels comfortable and relaxed during their time with us, so we are pleased to know that you enjoyed your room. We regret that your dining experience did not entirely meet expectations. We value all feedback from our guests as this helps us identify opportunities for improvement, and your comments will be passed to our restaurant teams. Finally, we would like to thank you for acknowledging our team's excellent service. We hold ourselves to high standards and this will be a great incentive to continue raising the bar. We look forward to welcoming you back. Best wishes, Elisa Rosas, Royal Concierge