Ratings based on 977 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I requested a 1st floor room when I arrived,
The service representative at the counter stated they were full,
As I looked around the parking lot and viewed into other rooms they were empty,
I am going to assume these are a first come first serve as at the time I made my reservation it did not give me an option to request a first floor ground level room.
This was the second time staying at this location,
1st time was perfect back on 05/24/2024,
But this 2nd stay on 06/14/2024 was not so perfect,
The small refrigerator was noisy, I was placed on the second floor even though I requested a 1st floor (bad knees and heavy luggage),
I honestly do not believe I will be using your services next, for the billing of $137.00 it was not worth the stay this 2nd time.
Maybe others will but I will not be.
Comment from Hotel Management
17 Jun 2024 by Tabitha T. , Hotel Management
I am sorry to hear that you did not have a great experience. Yes, ground floor rooms are given based on guest request. I apologize that the booking engine you used, to reserve your room, did not give the option to add a note, to request a ground floor room. I will make sure that the fridge in the room you had gets replaced, thank you for letting us know. Again, I am sorry that we did not meet or exceed your expectations. I hope you will give us another opportunity in the future.
by A verified traveler from Sun City West
Posted 15 Jun 2024
Friendly and efficient check in.
Comment from Hotel Management
19 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! I am so glad that you had a wonderful experience here. I will be sure to pass on to the front desk that they were the star of the show!
by A verified traveler
Posted 12 Jun 2024
the stinkiest Wifi on the planet. I depend on my laptop to plan my next day and I lost a whole block of time that set me back hours.
The connection kept dropping and the few minutes it was on the speed was below the 1995 14kb standard. Atrocious.
The rest? Below standard, except for the shining and gleeming reception area.
Oh, they have the guts to call soup kitchen offerings 'breakfast?'
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
Thank you for your feedback. I currently am in the process of upgrading our internet speeds, at this property, install planned for 6/21. I apologize that you had a terrible experience with the wifi and the breakfast. Normally we get glowing reviews about our breakfast selection; I will definitely reach out to staff to make sure we do not have a repeat issue. We hope you will give us another opportunity in the future to exceed your expectations!
by A verified traveler
Posted 12 Jun 2024
Very nice
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! We hope you to see you in the future.
by A verified traveler
Posted 10 Jun 2024
Very kind staff and housekeepers. Delicious breakfast. Clean, safe and nice. Thank you!
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
I so appreciate the kind feedback! Thank you so much; I will pass along your encouraging remarks to staff!
by A verified traveler
Posted 9 Jun 2024
It is a nice place, great place to stay
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
I am so glad that you had a wonderful stay! Please come again!
by A verified traveler
Posted 29 May 2024
Everyone was really nice and the rooms were really clean. The variety of options for breakfast were nice.
Comment from Hotel Management
5 Jun 2024 by Tabitha T. , Hotel Management
We appreciate the kind feedback and look forward to your next stay with us!
by A verified traveler
Posted 26 May 2024
Clean and well cared for
Comment from Hotel Management
29 May 2024 by Tabitha, Hotel Management
Thank you for the appreciative remarks on our efforts to keep up high cleanliness standards! We hope to see you again soon!
by A verified traveler
Posted 19 May 2024
Front office very plesant
Comment from Hotel Management
22 May 2024 by Tabitha GM, Hotel Management
What a wonderful review! Thank you for your response; we hope to continue to impress you!
by A verified traveler
Posted 15 May 2024
Ethan at the front desk was very helpful and nice. He was great! Super good employee.
Comment from Hotel Management
17 May 2024 by Tabitha , Hotel Management
Thank you for your kind review! I will be sure to pass on your remarks to the staff.
