Ratings based on 987 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Nice place to stay
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words. We're glad to hear that you had a nice stay with us! Your satisfaction is important to us, and we're delighted that you enjoyed your experience. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Nice clean room and friendly staff
Comment from Hotel Management
23 May 2024 by Hotel Manager , Hotel Management
Dear Twila,Thank you so much for your kind words. We are thrilled to hear that you enjoyed the cleanliness of your room and found our staff to be friendly. Our team works hard to ensure every guest has a pleasant stay. Your satisfaction is very important to us, and we look forward to your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
Breakfast was terrible.
Room was clean, staff friendly, easy parking
Comment from Hotel Management
23 May 2024 by Hotel Manager , Hotel Management
Dear Laura,Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed the clean room, friendly staff, and easy parking. We apologize for the disappointing breakfast. We have forwarded your concern to the management. Sorry to disappoint you this time, but we will take care of it next time you visit us.Sincerely, Hotel Manager
by A verified traveler
Posted 20 May 2024
The outlets in the room only worked on the bottom row. If you plugged something in the top of the outlet, it didn't work.
We didn't know how to get the different channels on the TV and we didn't see any instructions. So we had to scroll and scroll to find something other than sports.
I know that costs need to be cut, but I would still like a fresh set of towels each day and the bed made. Our covers were just casually pulled up. I think a couple hundred dollars a night is worth fresh towels.
The desk clerks were very rude to my friend who was in another room. He had reserved his room for 3 nights and they said his reservation was only booked him for 2. They refused to let him stay in the room another day, but he could move to another one, which was very inconvenient for him to, and completely unnecessary. He wanted to speak to the manager but he didn't respond to the calls from the desk. My friend left and got into a different hotel...giving THEM his money.
Comment from Hotel Management
21 May 2024 by Hotel Manager , Hotel Management
Dear Patricia,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is valuable, and we apologize for any inconvenience caused by the outlets in the room, TV channel selection, and housekeeping service. We'll address these concerns with our team to ensure improvements are made. Regarding the situation with your friend's reservation and the interaction with our desk clerks, we apologize for any rudeness or inconvenience. We'll investigate this matter further and take appropriate action to prevent similar incidents in the future. Request your understanding and continued patronage.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager
by A verified traveler
Posted 8 May 2024
The rooms don’t have power cords to plug in your phone.
Comment from Hotel Management
9 May 2024 by Hotel Manager , Hotel Management
Dear Charles,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the lack of power cords in our rooms. We will address this issue with our team to ensure that power cords are available in all guest rooms for your convenience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Love the view.
Comment from Hotel Management
6 May 2024 by Hotel Manager , Hotel Management
Dear Joseph,Thank you for sharing your positive feedback. We're delighted to hear that you enjoyed the view during your stay. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Apr 2024
Pleasant place to stay!! Pool was nice and warm which my grandson loved!!
Comment from Hotel Management
26 Apr 2024 by Hotel Manager , Hotel Management
Dear Anita,Thank you very much for the stay and the fantastic sharing. We're delighted to hear that you and your grandson enjoyed your stay with us! It's wonderful to know that you found our pool nice and warm and that it added to your experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
by A verified traveler from Hicksville
Posted 23 Apr 2024
Clean. Had to wait for a while on desk staff to check in. There was no one at the desk. Then the door to the room…you had to scan the key very very very very slowly or it would not unlock.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel clean. However, we apologize for the wait during check-in and any inconvenience with the door lock. Your comments are invaluable, and we will address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We regret that your experience fell short of your expectations. Your feedback is invaluable to us as we continuously strive to improve our services. If there are specific areas where we can enhance your experience, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more positive stay in the future.Sincerely, Hotel Manager
