Ratings based on 559 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Very tired no smart phone charging points . Restaurant was just Macdonald
Not restaurant.
by A verified traveler
Posted 8 Jun 2024
This hotel was a crack hole. It needs to be completely redone. Holes in wall, main door lock missing? Very old property that has had zero up keep done.
Comment from Hotel Management
11 Jun 2024 by Days Inn Lockerbie, Hotel Management
Hi Mark, We appreciate the time you took to share your concerns. Please rest assure that we are taking the apporiate measure to address the problem and prevent any future occurences
by A verified traveler
Posted 1 Jun 2024
The only problem we had was that the alarm system in the accessible room (No 2) was unavailable if it were to be needed...
Comment from Hotel Management
11 Jun 2024 by Kat, Hotel Management
Hi Trevor. Thank you for your review. I'm pleased you enjoyed your stay with us
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
11 Jun 2024 by Kat, Hotel Management
Thank you for your review
by A verified traveler
Posted 8 May 2024
The receptionist was late arriving to check me in. The basin in the room leaked. The duty manager failed to telephone me to apologize. My request for a change of room on the second night of my stay was not initially enacted. The receptionist made me feel it was my fault that I had not come down to reception to report the issue when I was already ready for bed. Further, trying to contact the hotel by telephone is nearly impossible.
The recompense offered was risible. I will go out of my way to never use the hotel again.
Comment from Hotel Management
16 May 2024 by Kat, Hotel Management
Hi John, We apprecaite the time you took to share your concerns please rest assure taht we are taking the approprite measure to address the problem and prevent any future occurences.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Kat, Hotel Management
Hi Robert, Thank you for your review
by A verified traveler
Posted 2 Apr 2024
Sadly no usb points in room, no power points next to bed. Location is great and convenient. Accommodation is in need of an upgrade.
Comment from Hotel Management
30 Apr 2024 by Kat, Hotel Management
Hi Amanda, Thank you for your review.
by A verified traveler
Posted 16 Mar 2024
best stop on M6 /74
Comment from Hotel Management
22 Mar 2024 by Kat, Hotel Management
Thank you for you review. I'm glad you enjoyed your stay with us. Kind Regards Days Inn Lockerbie
by A verified traveler
Not a pleasant experience
Posted 4 Mar 2024 on HotelsNot a great experience and our score would have been even less were it not for the nice lady at reception who checked us in when we arrived and was there on the second night, also. She tried to look after us
Firstly, when we entered our room (room 3), it was stiflingly hot and within a couple of minutes we couldn't stand it. I went to turn it down but the heater control had previously broken off so it was impossible, other than switching it off completely at the wall. I went to reception and the nice lady offered us an alternative room.
En-route to the new room, which was nice and by the way, there was, let's say, an 'unusual substance' smell in the corridor. The main concern, though, was the tv which kept dropping out every few seconds. Again I went to reception to be told that this had been a problem in all of the rooms for the last few weeks!! If this is the case, surely people should be informed on the website and through Hotels.com if an advertised facility is not available... something like "please note that there is currently an issue with TV reception at this hotel". That way customers have the choice to book elsewhere, if this is an issue for them, as it was for us.
We are currently looking to buy a property in the area so thought we could use the hotel as our base regularly while we find somewhere suitable, but the concern of how things will be next time mean we will not return.
Comment from Hotel Management
5 Mar 2024 by Lisa, Hotel Management
Hi Ian, We appreciate the time you took to share your concerns. Please rest assure that we are taking the approprite measures to address the problem and prevent any future occurences.
by A verified traveler
Will definitely be back.
Posted 1 Mar 2024 on HotelsWonderful 4 night stay! Lovely staff who are always helping to make your stay a pleasent one.
Lovely lake view room and excellent for dog wakling around the lake. Services station attached so not to far to go to get a nice meal or a morning coffee.
Stayed here many times in the past and will most certainly come back, mabey for longer next time.
Comment from Hotel Management
5 Mar 2024 by Kat, Hotel Management
Hi Johnathan- Charles, Thank you for your review. I'm pleased you enjoyed your stay with us.
