Ratings based on 4 Verified Reviews
5.0 Room cleanliness
4.3 Service & staff
5.0 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by Chris Huwng, Hotel Management
Dear Mr. James,Warmest greetings from Melia Vinpearl Cua Sot. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Management team
by A verified traveler
Posted 4 Sep 2023
by A verified traveler
A comfortable experience
Posted 27 Jun 2020 on HotelsGood infrastructure, comfortable room with private swimming pool makes whole family a relaxing experience.
May due to popular holidays (summer vacation), room service level got a little bit down at these time.
Comment from Hotel Management
3 Jul 2020 by FOM, Hotel Management
Dear Li Hsuan
We would like to begin by offering a word of thanks for your review of your stay at Vinpearl Discovery Ha Tinh. When a guest takes the time to write a review it is extremely useful in allowing us to see the areas in which we meet or don't meet our guests expectations, your constructive comments go a long way in assisting us in attending to the challenge of running a successful hotel. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We are really sorry to read what you experience during your stay. We can assure you this is not our usual service standards. Our team have been informed about your feedback to strongly emphasize how serious the matter is and to pay more attention in order to avoid future occurrence. Guest satisfaction is at the paramount of our priority and we feel very disappointed.
Allow us end by saying that we hope our explanations over your review is satisfactory because we can only reiterate that both ourself and the entire Vinpearl Discovery Ha Tinh team are solely dedicated to your complete satisfaction.
It was an absolute pleasure to serve you, we hope that on your next trip to Ha Tinh, you would do us the honor of choosing us as your accommodation once again.
Best regards,
Le Ba Minh
Front Office Manager
by A verified traveler
Posted 25 Apr 2018 on Hotels