Ratings based on 489 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2023
Although ultimately accommodating, our assigned rooms’ AC was not working to which a fascilities handyman was summoned that evening around 8 O’clock which was impressive! We were told in short order that it was an electronic issue and they would send someone the next day. However, along with a non functional house phone, 1/2 toilet flusher and broken door handle it still took me 5 visits to the front desk to get them the agree to give us the next door room (mirrored layout) and that couldn’t happen until the next day as they wait until the next morning to clean their rooms. The banquet style food was just that. Banquet food. Poolside was visually stunning unfortunately the water was decidedly cold unless the sun was out and the temp was at least 80 C. Bummer.
Comment from Hotel Management
5 Oct 2023 by Elisabetta & Team Loano 2 Village, Hotel Management
Dear Mr ToniWe would first like to thank you for choosing to spend your holiday at Loano 2 Village and for sharing your thoughts with us.Dear Mr Paolo,We would first like to thank you for choosing to spend your holiday at Loano 2 Village and for sharing your thoughts with us.We are very sorry for not having been able to meet your expectations regarding the offer of our catering, since one of our main objectives is the satisfaction of our guests with the service and quality of the food in our Restaurants, where we propose different options with a selection of starters, salad bar, first and second courses, side dishes, fruit and desserts produced directly in our bakery, always maintaining the highest quality of the ingredients used and the careful selection by our Executive Chef Luigi Pezzano. In fact, we are fully aware that the quality of the food is one of the most important aspects in making you feel comfortable and our chefs are passionate about taking care of our guestsFurthermore, regarding your perception of other aspects of your stay, such as air conditioning, we sincerely regret to learn that we have not been able to extend our level of service to meet your expectations. Our team is always ready to meet the needs and requests of our guests, we sincerely regret that your general perception was different. I renew my thanks for your comments and look forward to welcoming you back to Loano 2 Village in the near future.With best regards,Elisabetta & team Loano 2 Village
by A verified traveler
Great vacation
Posted 10 Sep 2023 on HotelsThis resort was absolutely beautiful! A five minute drive from the beach!!!
Only problem we had was our AC but they tried to fix it. Was really nice.. Pool Activites and all! Would go back again
Comment from Hotel Management
22 Oct 2023 by Nadia Loano 2 Village reception , Hotel Management
Dear Valerie, thank you very much for your positive feedback on your holiday at Loano 2 Village, it was a pleasure to have you as our guest . We are very sorry for the inconvenience. We hope to welcome you back soon, assuring you the maximum comfort. Yours faithfully,Loano 2 Village Team
by A verified traveler
Posted 12 Aug 2023
Very good holiday resort for families.
Comment from Hotel Management
13 Aug 2023 by Monica, Hotel Management
Dear Olavurthank you for your feedbackWe are very pleased that you had a nice vacationwe hope to welcome you back for a future stayKind regardsMonica Booking office
by A verified traveler
Posted 7 Jul 2023 on Hotels
nice place for families with small kids
Comment from Hotel Management
27 Jul 2023 by Monica, Hotel Management
Dear Jan thank you for your feedback.we are very satisfied that you had a pleasant stay.we hope to see you on a future stayKind regardsMonica Recpetion Team
by A verified traveler
Posted 5 Jun 2023
Very good property with beautiful room and very good management of the service particurlaly the entertainment staff for kids.
Comment from Hotel Management
10 Jun 2023 by Elisabetta & Team Loano 2 Village, Hotel Management
Gentile Signora VivianaDesideriamo ringraziarla per aver scelto il nostro resort per il suo recente soggiorno in Liguria.Siamo veramente felici e orgogliosi nel essere riusciti a donarle una così positiva impressione durante questo soggiorno con noi.L'intero team le è grato per i suoi complimenti ed in particolare il nostro staff addetto al servizio miniclub,e ci auguriamo di darle ancora il benvenuto nel prossimo futuro.Con i migliori saluti,Elisabetta & team Loano 2 Village
by A verified traveler from Lausanne
Posted 9 Aug 2022
OK room (yes, it was just OK, nothing special about it, but not bad either) with an OK bed and a decently working AC. Decor seems out dated but this doesn’t bother me as long as comfort does the job - and it did. Cleaning was quite good. Wi-fi is very lousy and even the TV channels are scrambled due to the poor reception. Breakfast is decent, lunch is actually quite good, dinner (à la carte restaurant) is rather limited. You’d expect a more complete wine list being in Italy but they have missed this opportunity. When we arrived I was not greeted as an Expedia Gold member and while we were packed with plenty of suitcases and backpacks no one ever bothered to offer us a trolley to bring our stuff to the room - and it’s not a short walk. The lukewarm experience during check-in was definitely a buzzkill.
Great set of swimming pools though, which my son really loved. It was not a bad stay in the end, but being on holidays evokes a certain need to be well received, it’s all in the little things.
by A verified traveler
Posted 16 Jul 2022 on Hotels
Comment from Hotel Management
19 Jul 2022 by Monica, Hotel Management
Dear Karen
thank you for your nice review
we hope to see you for another holiday
Monica
by A verified traveler
Amazing food and service, great for families
Posted 5 Sep 2021 on HotelsWonderful food service, superb comfort and amazing food. We stayed as a family of 4 adults and a baby in two rooms, they located them next to each other. Perfect for a toddler with the playground and children's pool, our kid had a great time. Food was excellent, we had dinners and breakfasts included, great selection for everyone, all you can eat. Rooms were condtioned, large and comfortable, bathrooms clean, daily room service was keeping everything clean and tidy. Staff was very professional. The only criticism I have is that the cleaner removed a bag with important medication of one family member from the desk (it certainly did not look like garbage). We raised it with the reception twice, they said they'll check and come back to us but never did. It was quite a problem as we had to get another emergency prescribtion from the GP in the evening and go back to town into 24/7 pharmacy to obtain new medicine. We were a bit dissapointed as they never apologized or followed through to check if we are ok or need assistance. Apart from this, I would certainly recommend the stay to everyone who travels with kids and does not want to bother with cooking or any house chores. Perfect for overworked parents.
by A verified traveler
Good for families
Posted 1 Aug 2021 on HotelsGreat place for families and easy with smaller kids and this was our 3rd stay. A small disappointment this year is that it was mandatory to wear swim caps in the pool. Breakfast selection also seemed smaller than previous years, although we appreciated the Covid measures taken. The dinner service seem to be at reduced hours and didn’t open until 7:30pm which is a bit late for younger kids. Service is great and staff is very friendly. Could benefit from some refurbishment as rooms are starting to get tired and dated.
by A verified traveler
Posted 29 Jul 2021 on Hotels
