Ratings based on 338 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
Safe parking in front of Hotel. Checkin staff very friendly and quick. Hotel was pretty empty. Nice , clean rooms with comfortable beds. Good valie for the money
Comment from Hotel Management
2 May 2024 by Guest Relation, Hotel Management
Dear Tomas, we really thank you for the positive comment on the Resort. Ai Pozzi Village Resort & SPA - Guest Relation
by A verified traveler
Posted 3 Nov 2023
by A verified traveler
Posted 13 Oct 2023
Free Parking right in front, very friendly staff, large rooms
Comment from Hotel Management
22 Oct 2023 by Guest Relation, Hotel Management
Dear Tomas, thank you for your positive comment that is a motivation to work better and better for us. Ai Pozzi Hotel&Resort - Guest Relation
by A verified traveler
Posted 2 Oct 2023
We found this hotel amazing value for money. They did a special deal for Gold Expedia members and we snapped it up! It was very clean. One thing I didn’t like is that we arrived at 8:00pm. We wanted to get something to eat and the only thing that was available was leftover fish and potato and they wanted to charge us €25 each to eat the leftovers. We went to a pizza place down the road which was fine. Breakfast was great though!!
Comment from Hotel Management
5 Oct 2023 by Guest Relation, Hotel Management
Dear Terry, we thank you foe your positive review regarding your stay. For meals we do provide for a buffet dinner and 25 charge are for a complete set of dishes from starters to the fruit and sweets. Ai Pozzi Hotel & Resort - Guest Relation
by A verified traveler
Posted 22 Aug 2023
Staff and Service were great very welcoming and friendly and if you have kids they will make you feel at home. Only downside was the breakfast and not having our towels changed daily.
In the land of fruits and coffee we had a better time to buy some at the local market. Fruits will taste great at the local market, avoid supermarkets for fruits.
Otherwise free parking outside the resort was ok depending on which hours you leave and comeback. I recommend walking from the resort to the city as it can be very challenging to park next to the beach and the local police will fine you mercilessly, It didnt happen to us but local police work 24/7 so you better park in local train stations and walk a bit.
Again a big thank you for the staff, my pregnant wife forgot her phone in her room and we were about to leave and they were running across the parking to give it back to us, Thank you again ! :)
by A verified traveler
Posted 4 Aug 2023 on Hotels
by A verified traveler
Posted 25 Aug 2022
Comment from Hotel Management
11 Dec 2022 by Tiziana Panizza Front Desk Ai Pozzi Village&Resort, Hotel Management
Gentile Sig.ra Axenia, La ringraziamo per aver soggiornato presso Ai Pozzi Village & Resort e per aver condiviso la Sua esperienza. Siamo lieti di constatare la Sua soddisfazione riguardo al Suo soggiorno, la Sua opinione è molto importante per noi. Nell’attesa di poterLa accogliere ancora come nostro gradito ospite in un futuro porgiamo cordiali saluti Tiziana Panizza Front Desk Ai Pozzi Village & Resort
by A verified traveler
Posted 8 Aug 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by Tiziana Panizza Front DeskAiPozziVillage&Resort, Hotel Management
Dear Mr Timothy, Thank you very much for staying here at Ai Pozzi Village & Resort. Your opinion is very important for us in order to improve our products and services. Hope to welcome you again, remain with best regards, Tiziana Panizza Front Desk Ai Pozzi Village & Resort
by A verified traveler
Posted 26 Jul 2022
The AC was broken - hotter inside then outside. They kept on insisting that people were working on it. Defensively, the woman at the front office suggested that is was warm because the door is open to outside. And I said “Yes, I know because it is cooler outside. I am aware that the hotel keycard and doors stop the AC from running. We ran it all night and it does’t work.” It was nearly impossible to sleep in that room.
And after 24 hours of no resolution to fix the AC, provide a fan or suggest an alternative, we left early and asked for a refund. They told me to talk to Expedia who wrote up a request for refund. No answer. Very poor customer service.
And this is NOT a 4-star resort, it is a run down 2-star timeshare.
Comment from Hotel Management
29 Jul 2022 by Tiziana Panizza Front Desk Ai Pozzi Village&Resort, Hotel Management
Dear Mr Andrew, thank you for staying at Ai Pozzi Village & Resort and for sharing your experience.
Your opinion is very important for us to improve our products and services. We are really sorry that your stay did not live up to your expectations. We apologize for the technical problem with the air condition that we solved promptly: it’s worth to note that according to the meteo archives, that mentioned day the average temperature was 32 ° and the maximum 34 ° therefore it is not correct to state that outside it was cooler that inside, the opposite was true and the aircon was working at least partially.
We hope we will have the chance to host you again in the future, perhaps for a longer stay and to taste the true quality of our services.
Best regards
Tiziana Frontdesk Ai Pozzi Village & Resort
by A verified traveler
Room for improvement!
Posted 16 Jul 2022 on HotelsSome parts of the resort were excellent, like the pool, the sun beds and peaceful location. Other parts were not like the the unkept gardens, footpaths, let down on the activities particularly the football that our two boys were looking forward to, only to be told to go and speak to the activities team. The only suncream for sale in the on site shop was factor 6!! When asked the receptionist for a taxi, I was given a taxi business card, I had to ask them to call them for me! In the description of the room it says daily housekeeping, this is not correct, we had to pay extra for clean towels and toilet paper. In the hotel description it says near the beach, I would say that a 40 minute walk down hill and a 40 minute walk uphill is not close to the beach. The place is missing good vibes and decent leadership.
Comment from Hotel Management
17 Jul 2022 by Tiziana Panizza Front Desk Ai Pozzi Village&Resort, Hotel Management
Dear Mr Martyn, Thank you very much for staying here at Ai Pozzi Village & Resort. Your opinion is very important for us in order to improve our products and services. Hope to welcome you again, remain with best regards, Tiziana Panizza Front Desk Ai Pozzi Village & Resort
