Ratings based on 211 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Montse Vilella, Rosamar Hotels Manager., Hotel Management
Dear Brian, Thank you for taking the time to rate your stay at Hotel Rosamar Garden Resort and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,
by A verified traveler
Posted 15 Oct 2023
The property is perfect for families with children. It is convenient to shopping, dining and beach. It is located up a fairly steep hill—not great for people who have limited mobility. The food was ok but not excellent. Perfect for younger families
Comment from Hotel Management
16 Oct 2023 by Montse Vilella, Rosamar Hotels Manager, Hotel Management
Dear Kathleen, We deeply appreciate your review. We are glad to read you and your family had a satisfying experience at the Hotel Rosamar Garden Resort. We will be very happy to welcome you again in the very near future. Thank you for placing your trust in us.Yours sincerely,
by A verified traveler
Posted 2 Oct 2023 on Hotels
Great place would definitely return
Comment from Hotel Management
2 Oct 2023 by Montse Vilella, Rosamar Hotels Manager., Hotel Management
Dear David, Thank you for taking the time to rate your stay at Hotel Rosamar Garden Resort and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,
by A verified traveler
Posted 20 Sep 2023
I am very disappointed of this hotel. Very noisy overcrowded and poor organised.
Long queues to restaurants, lifts and bar. It seems not enough staff for so many quests. Room was in very bad condition our friends change room twice as broken AC and dirty bathroom and all rooms seems the same.
Not recommended if you want get rest on your holiday unless you like place like this.
Comment from Hotel Management
2 Oct 2023 by Montse Vilella, Rosamar Hotels Manager, Hotel Management
Dear Lukasz,We are very sorry that you had this bad experience. We will take action and try to do our best to make it better. Thank you for sharing it with us, We hope to see you again and change your mind,Best regards,
by A verified traveler from Croydon
Posted 18 Aug 2023
Hotel Rosamar Garden was great for us, very family orientated, clean, friendly. There was a variety of food at mealtimes, there could've have been a bit more choice with the live cooking section, we did like the kids self service section. However I think this could have been improved if there was a self service drinks section - even getting water was sometimes difficult. The kids entertainment went on pretty late but they loved it. Pools are great! The room was small for four of us, could really do with a bit more space or more adjoining room options. We found it clean and overall had a great time.
Comment from Hotel Management
23 Aug 2023 by Montse Villella, Rosamar Hotels Manager., Hotel Management
Dear Helen, We want to thank you for taking the time to review our hotel. We are pleased to know that the assortment of our buffet has achieved your expectations. From Rosamar Hotels we work year after year to offer a buffet with a great variety for everybody likes.On the other hand, we will take note of your comment in order to keep improving our services to offert he best stay to all our clients.Best regards,
by A verified traveler
Posted 25 Jul 2023
Staff extremely rude, hotel filthy, DO NOT STAY
Comment from Hotel Management
9 Aug 2023 by Montse Vilella, Rosamar Hotels Manager., Hotel Management
Dear Joshua,We do not understand how you can rate at all your stay with us, knowing that the state in which you arrived to the hotel was appalling. Let us remind you that you were drunk in the middle of the street at midnight, sleeping on the pavement. Furthermore, the Police officers brought you to our hotel and, out of compassion, we accepted to accommodate you that same night, despite the fact that the check-in time is at 2.00 pm. All our staff were very kind and polite to you. We also have the surveillance camera records of the check in time as well as the moment when you spoke to the Reception Manager.In conclusion, your opinion is not valid for us and we will try to ignore it.Yours sincerely,
by A verified traveler
Posted 2 Jul 2023
Comment from Hotel Management
5 Jul 2023 by Montse Vilella, Directora de Rosamar Hotels, Hotel Management
Apreciada Marina, Agradecerte que hayas dedicado parte de tu tiempo en puntuar la estancia del Hotel Rosamar Garden Resort y que esta haya sido positiva. Nuestro objetivo es que nuestros clientes disfruten al máximo sus vacaciones en Lloret de Mar. Esperamos verte en una próxima ocasión.Saludos,
by A verified traveler
Posted 13 Jun 2023 on Hotels
Comment from Hotel Management
19 Jun 2023 by Montse Villella, Rosamar Hotels Manager., Hotel Management
Dear Karl, Thank you for taking the time to rate your stay at Hotel Rosamar Garden Resort and for your positive feedback. Our aim is that our guests enjoy and have an amazing holiday in Lloret de Mar. We look forward to seeing you next time.Best regards,
by A verified traveler
Posted 27 Apr 2023
Comment from Hotel Management
24 May 2023 by Montse Vilella, Directrice de Rosamar Hotels, Hotel Management
Cher Danielle,Merci d'avoir pris part de votre temps en notant le séjour à l'Hotel Rosamar Garden Resort et cela a été positif. Notre objectif est que nos clients profitent au maximum de leurs vacances à Lloret de Mar. Nous espérons vous revoir à la prochaine occasion.Salutations,
by A verified traveler
A basic stay
Posted 23 Jun 2022 on HotelsThe hotel was ok. The facilities for children were great. The room was ok but had very poor air conditioning which when I complained about I was told to wait and it would eventually go cold. We ended up having to change rooms to a smaller room on the ground floor but the air con was still not great. There is a lot of food choice but all quite basic.
Comment from Hotel Management
27 Jun 2022 by Montse Vilella Rosamar Hotels Manager, Hotel Management
Dear customer,
First, thank you for sharing your rating about our establishment. We are deeply sorry to hear your stay at Rosamar Garden Resort hotel was not fully satisfactory. We will continue working with the aim of improving to offer a good experience to our guests.
Best regards,
