Ratings based on 292 Verified Reviews

3.4 out of 5
100% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 30 Sep 2023 on Hotels
Dangerous poolside - not family friendly - too many large rowdy groups - security not sufficient for size of hotel
4 out of 5
by A verified traveler

Posted 20 Sep 2023
Enjoyed the stay.
5 out of 5
by A verified traveler

Posted 6 Aug 2023
Comment from Hotel Management
10 Aug 2023 by Dpt. booking, Hotel Management
Dear customer,Thank you for your feedback. Your comments are essential for us, they help us to improve.Best regards,Reservations Department.
1 out of 5
by A verified traveler from Phoenix

Posted 16 Jul 2023
Too many issues to even put in so few characters!
Comment from Hotel Management
10 Aug 2023 by Dpt. booking, Hotel Management
Dear guest,We apologize for the numerous issues you faced. Your feedback is essential to us. Please provide more details, and we'll address each concern promptly.Best regards,Reservations Department.
2 out of 5
by A verified traveler

Please avoid and book Samba or another hotel.

Posted 1 Nov 2022 on Hotels
This Hotel would have got 5* Review but for the cleaners to take 5 days to finally refil my shower gel and shampoo was appalling. The place got very busy from day 1 till i left and i was not going to que up at reception for something the cleaners fail to do. There are hotel that are 3* and they look much more cleaner, Livelier and newer. So dont be deceived by the Stars of this hotel. The kids slides was closed a message before hand would be nice as i only booked this hotel for my kids. Only entertainment and fun they had was the man working on security he played and also gave the children sweets. This hotel parking cost me more than my car rental.
4 out of 5
by A verified traveler

Old mattress

Posted 12 Aug 2022 on Hotels
My bed was not comfortable, very old mattress, was very noisy
Comment from Hotel Management
12 Aug 2022 by Thank you, Hotel Management
Dear Vladan, Thank-you for sharing your review. We take note of your review to improve It would be a pleasure to have you back, Kind regards Guitart Hotels
4 out of 5
by A verified traveler

Posted 8 Aug 2022
large room. pool was too crowded
Comment from Hotel Management
12 Aug 2022 by Thank you, Hotel Management
Dear John, Thank-you for sharing your review We are glad you enjoyed our services. It would be a pleasure to have you back, Kind regards Guitart Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2022
5 out of 5
by A verified traveler

Posted 29 Jul 2022 on Ebookers
Great place, nice food options. 5 minutes walk to beach
Comment from Hotel Management
30 Jul 2022 by Thank you, Hotel Management
Dear Sergio, Thank-you for sharing your review It will inspire our efforts to improve. Kind regards Guitart Hotels
4 out of 5
by A verified traveler

Posted 18 Jul 2022
Las piscinas geniales, la animación para niños también. El personal muy agradable. Pero hay partes del edificio que necesitan reforma o pintura/renovación.
Comment from Hotel Management
22 Jul 2022 by Thank you for your review, Hotel Management
Dear Lynn , Thank-you for sharing your review and for your kind words. We take note of your commentary, it will inspire our efforts to improve. Kind regards Guitart Hotels
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