Ratings based on 995 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
We stayed Friday night May 31 in room 218. The room itself was fine. Things went downhill the next morning. Hubby brought up coffee from the lobby. It was cold. Once we were ready to go, we went downstairs to have breakfast and check out. There was no one at reception when we passed by on our way to the breakfast room. There was no creamer for the coffee, and no milk for the cereal. There was a line for the waffle iron. We finally gave up on having breakfast and left. There was still no one at reception, and in our distraction with the breakfast situation, we came home with the room key cards. Do you need your cards back?
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
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Comment from Hotel Management
2 Jun 2024 by Jelo, Hotel Management
Thank you for your rating. We’re always striving to improve and would love to hear more about your experience. Your feedback is crucial to us in ensuring a better stay for all our guests.
by A verified traveler from Buda
Posted 31 May 2024
No staff. Really couldn't find anyone on property for hours. While looking for staff saw inside the room where they prepare the "breakfast". You don't want to know what that looked like.
Comment from Hotel Management
31 May 2024 by Jelo, Hotel Management
We sincerely apologize for your experience and the lack of staff during your stay. This is not the standard we strive to maintain. Your feedback is crucial, and we are addressing these issues immediately to ensure they do not happen again
by A verified traveler
Posted 26 May 2024
It was very clean. The guy on 3-11shift was excellent and helpful, and answered all our questions and took care of things immediately.
Comment from Hotel Management
28 May 2024 by Jelo, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you found our facility clean and our staff helpful. We'll be sure to pass along your praise to our team member on the 3-11 shift. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 May 2024
The rooms are limited for extras, like coffee pot, side chair, Kleenex box, spare roll of toilet paper.
Comment from Hotel Management
28 May 2024 by Jelo, Hotel Management
Thank you for your feedback. We're sorry to hear that you found the room lacking in certain amenities. We'll take your suggestions into consideration to improve our guests' experience. Please don't hesitate to reach out to our front desk during your stay for any additional items you may need.
by A verified traveler from PORT COQUITLAM
Posted 22 May 2024
they even had a note saying that short on staff.
Comment from Hotel Management
23 May 2024 by Jelo, Hotel Management
Thank you for your feedback. We apologize for the inconvenience caused by our staffing situation. We're working hard to address this issue and improve your experience. We appreciate your understanding and hope to serve you better in the future.
by A verified traveler
Posted 20 May 2024
There was never anyone at the front desk. We arrived 1hr before check in time and search all of the property and called with no success. Also called the sister hotel. When we finally found a maintenance person (Jacob) who did go above and beyond to help us. Everyone we talked to pushed a $25 early check in even though by the time we found someone we only had 30 minutes before the actual check in. We ended up paying for 1 of the 3 rooms as we need to get ready for an event.
Comment from Hotel Management
22 May 2024 by Jelo, Hotel Management
Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the front desk and early check-in process. We're glad Jacob was able to assist you, but we understand your frustration. Your feedback is important, and we will address these issues to improve our service.
by A verified traveler
Posted 20 May 2024
No staff available for an early check in. We happened to find the Maintainence person Jacob, who was great and he checked us in. Front counter staff did not come in till 3pm, we were there at 2pm
Comment from Hotel Management
20 May 2024 by Jelo, Hotel Management
Thank you for your feedback. We're glad Jacob could assist you. We apologize for the inconvenience caused by our front desk staff not being available until 3pm. We appreciate your understanding and will work to improve our service.
by A verified traveler
Posted 19 May 2024
No staff at reception, took us forever to check in. Breakfast was supposed to be included, only item available was a waffle maker and coffee. Wouldn’t recommend to stay there.
Comment from Hotel Management
20 May 2024 by Jelo, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you experienced. Your comments are important to us, and we will address these issues promptly to improve our services. We hope you'll consider giving us another chance in the future.
