Ratings based on 958 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The rooms were clean and staff friendly. No elevator but they accomodated us by putting us on first floor.
by A verified traveler from TEMPE
Posted 27 Oct 2024
This hotel experience was incredibly disappointing, mostly due to the unprofessional and rude staff. They were dismissive and unhelpful, not only to me but to other guests as well. Staff members often left the front desk unattended for smoke breaks, with the exception of the night-shift worker, who showed slightly more courtesy.
The building itself is in disrepair, with mold visible in several areas and carpets that haven’t been cleaned in ages. Many fixtures are broken or leaking, showing a lack of basic maintenance. Each room connects via a shared door with the next, making it easy to hear conversations in adjacent rooms and raising security concerns, as these doors can be unlocked from the other side.
The atmosphere around the hotel felt unsafe, with questionable individuals frequently around. I booked through a third-party website, where the images did not match reality. The low-quality, dirty conditions make it clear why this place has such poor reviews.
Breakfast was low quality and left me feeling unwell. The pool and jacuzzi were unusable, leaking water, and had a foul odor, possibly contributing to the mold issue. The jacuzzi surfaces were cracked, with plaster peeling off.
In summary, I would strongly advise against staying here. For your health, safety, and comfort, spending a bit more to stay elsewhere is worth it.
Comment from Hotel Management
30 Oct 2024 by Cassandra , Hotel Management
I'm sorry that you had a bad experience.We aren't currently working on things that need to be fixed. It does take time.We would like to improve our breakfast. Some of our rooms do have a joining doors. But they are locked from both sides. So you can lock on your side and they cannot come in advice a versa.Thank you for your feedback.
by A verified traveler from TEMPE
Posted 27 Oct 2024
This place experience was incredibly disappointing, mostly due to the unprofessional and rude staff. They were dismissive and unhelpful, not only to me but to other guests as well. Staff members often left the front desk unattended for smoke breaks, with the exception of the night-shift worker, who showed slightly more courtesy.
The building itself is in disrepair, with mold visible in several areas and carpets that haven’t been cleaned in ages. Many fixtures are broken or leaking, showing a lack of basic maintenance. Each room connects via a shared door with the next, making it easy to hear conversations in adjacent rooms and raising security concerns, as these doors can be unlocked from the other side.
The atmosphere around the hotel felt unsafe, with questionable individuals frequently around. I booked through a third-party website, where the images did not match reality. The low-quality, dirty conditions make it clear why this place has such poor reviews.
Breakfast was low quality and left me feeling unwell. The pool and jacuzzi were unusable, leaking water, and had a foul odor, possibly contributing to the mold issue. The jacuzzi surfaces were cracked, with plaster peeling off.
In summary, I would strongly advise against staying here. For your health, safety, and comfort, spending a bit more to stay elsewhere is worth it.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Cassandra , Hotel Management
I'm very sorry that you've had a bad stay. I would love to know what made it so bad.
by A verified traveler from Albany
Posted 21 Oct 2024
It would be nice to have power socket near the reading table in the room. Also, please fix the intercom. Other than these, it was a nice and spacious room, comfortable bed and cozy pillows. I enjoyed my stay
by A verified traveler
Posted 17 Oct 2024
Needs better road access signage.
by A verified traveler
Posted 12 Oct 2024
Not bad for the price, staff were friendly and the facilities were clean. The shower had hot water and the water pressure was really good. Continental breakfast was pretty standard.
by A verified traveler from Williams Lake
Posted 11 Oct 2024
by A verified traveler
Posted 8 Oct 2024
