Ratings based on 952 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great location and the public spaces are great.
Rooms are beginning to get a little tired, particularly in the bathroom where fixtures and fittings were broken.
Staff friendly, although some bar staff don't seem to know what they are doing which is a shame. It's one of my favourite hotel spaces in Liverpool, but at its price point it could be better.
Note that the automated email sent through Expedia contains the post code to the hotel not the car park as stipulated.
Comment from Hotel Management
26 Apr 2024 by Chris K, Hotel Management
Dear Nathan,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
by A verified traveler
Posted 22 Apr 2024
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Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Rachel,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Ryan,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Catherine,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
by A verified traveler
Posted 20 Apr 2024
Great all round.
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Akhil,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
by A verified traveler
Posted 19 Apr 2024
Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear John,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
by A verified traveler
Posted 15 Apr 2024
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
Comment from Hotel Management
29 Apr 2024 by Chris K, Hotel Management
Dear Susan,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager
by A verified traveler from Garstang
Posted 14 Apr 2024
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd!
Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks ….
Would I choose here again… no. There are much better hotels with better hospitality and standards.
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Steven,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Navroop,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
by A verified traveler
Posted 9 Apr 2024
Excellent location and service
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Dear Ade,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel
