Ratings based on 962 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Majority of staff were excellent.Disabled room needs attention and adjusting in some areas.
Small rooms but overall glad we stayed.
Comment from Hotel Management
23 Apr 2024 by Lisa, Hotel Management
Dear Gill, Thank you for your feedback. We appreciate your kind words about our staff. We will address the issues with the disabled room promptly. We hope to welcome you back for an improved experience. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One.
by A verified traveler
Posted 20 Apr 2024
The Ibis is in a very convenient location if you are looking to explore the Albert Docks area. The staff was friendly and helpful. I would stay again.
Comment from Hotel Management
22 Apr 2024 by Lisa, Hotel Management
Dear Jeff, We are delighted to hear that you found our location convenient and our staff friendly and helpful. We look forward to welcoming you back at ibis Liverpool Centre Albert Dock - Liverpool One. Thank you for your kind words. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Lisa, Hotel Management
Dear JamesMany thanks for taking the time to leave your review. We hope to see you back soon.Kind regardsLisa ThornborrowIbis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 14 Apr 2024
Great location, friendly staff, clean rooms. Rooms are small but that wasn’t a surprise.
Comment from Hotel Management
15 Apr 2024 by Lisa, Hotel Management
Dear Kirsten, Thank you for highlighting our great location, friendly staff and clean rooms. We appreciate your understanding regarding the room size. We hope to welcome you back soon. Kind regards, Lisa ThornborrowGeneral Manageribis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 10 Apr 2024
Always a good affordable choice when up il the area
Comment from Hotel Management
11 Apr 2024 by Lisa, Hotel Management
Dear Kenneth,Thank you for your positive feedback! We are delighted to be your affordable choice in the area. We look forward to welcoming you back soon.Kind regards,Lisa ThornborrowGeneral Manager, ibis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 7 Apr 2024
Hotel in a good location. But thats were it ends. Room very poor no usb for changing phones room very small two beds pushed together to make one bed and my husband fell down the gap in the bed and when you pay £203.00 for one night stay you would expect a better standard. No bin liner in the bins. Mattress very thin more like a mattress topper. Very disappointed with the quality of the room.
by A verified traveler
Posted 4 Apr 2024
Disappointed they was no face towels
Comment from Hotel Management
8 Apr 2024 by Lisa, Hotel Management
Dear Colin, Thank you for your feedback. We apologise for the inconvenience regarding the absence of face towels. We can provide additional bath towels, however we do not provide face towels. We hope to welcome you back for a better experience. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One.
by A verified traveler from Manchester
Posted 3 Apr 2024
A few minutes walk from the bus station, the docks and Liverpool one. Shame the museum are on strike. Apart from that beautiful city
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Lisa, Hotel Management
Dear WayneMany thanks for taking the time to leave your review, it's much appreciated and we look forward to welcoming you back soon.Kind regardsIbis Liverpool Centre Albert Dock - Liverpool One
by A verified traveler
Posted 29 Mar 2024
Low budget experience for a mid-price room
Comment from Hotel Management
3 Apr 2024 by Lisa, Hotel Management
Dear André, We regret to hear about your experience. Our aim is to provide a comfortable stay for all guests. We appreciate your feedback and will strive to make improvements. Thank you for sharing your thoughts. Kind regards, ibis Liverpool Centre Albert Dock - Liverpool One
