Ratings based on 946 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Room comes with ƙitchen wirh no supplies. Asked for plates and cups and they said they ran out. No soaps or lotion dish soap or sponge. had to go buy my own!
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear David, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
Love everything about! Very spacious with the room
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Leilani, Thank you for your fantastic review of Extended Stay America. We were happy to read how much you liked our hotel, including our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon.Sincerely,Hotel Management
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 13 Apr 2024
I only stayed for one night but the staff was friendly and accommodating. They don’t stock the room with everything (shampoo, dish soap, etc), you have to request it up front. But they were prompt about getting me the things I needed
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Location is good. Rooms is clean and bed is comfy. Staffs are very friendly
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Dahlia, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location, clean rooms, and comfortable beds aim to provide a pleasant experience for all our guests. Thank you for recognizing the friendliness of our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 10 Mar 2024
My room was very basic in an older property. It was fine for what I needed, just to sleep and take showers. There was an odd smell in the room.
Comment from Hotel Management
10 Mar 2024 by Hotel Management, Hotel Management
Dear Patricia, Thank you for sharing your experience. We're pleased that the room met your basic needs. However, we apologize for any inconvenience caused by the odor. Your feedback is essential, and we'll address this with our housekeeping team to ensure thorough cleaning. We appreciate your understanding and hope to welcome you back in the future, offering an even more comfortable stay at our property.Sincerely,Hotel Management
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 26 Feb 2024
Liked the place an location
Comment from Hotel Management
27 Feb 2024 by Hotel Management, Hotel Management
Dear Kenneth, Thank you for sharing your positive thoughts about Extended Stay America! We're delighted that you enjoyed both our location and your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future. We appreciate your kind feedback!Sincerely,Hotel Management
by A verified traveler
Posted 25 Feb 2024
I did not expect this hotel train to be so rundown. I have stayed at extended stay hotels in the past, so I was surprised at the state of this location.
There seem to be a lot of shady people in the hotel. Some of the staff was very friendly, while others were extremely rude. The “free breakfast” consisted of coffee, low quality muffins, and do it yourself oatmeal.
Worst though, the bathroom was disgusting. The showerhead was coming out of a wall that was completely rotted. Water from the showerhead was dripping down into the drywall and there was black mold on the walls. Just horrible.
Comment from Hotel Management
27 Feb 2024 by Hotel Management, Hotel Management
Dear Catrina, We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we appreciate you bringing it to our attention. We will be investigating the issues raised, particularly those regarding staff behavior and the condition of the facilities. Please rest assured that corrective measures will be taken to address these issues. Your observations are invaluable, and we apologize for any inconvenience caused. We hope you might reconsider in the future, giving us the opportunity to provide you with the high-quality experience that you rightfully expect and deserve.Sincerely,Hotel Management
