Ratings based on 941 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 13 Apr 2024
I only stayed for one night but the staff was friendly and accommodating. They don’t stock the room with everything (shampoo, dish soap, etc), you have to request it up front. But they were prompt about getting me the things I needed
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Location is good. Rooms is clean and bed is comfy. Staffs are very friendly
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Dahlia, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location, clean rooms, and comfortable beds aim to provide a pleasant experience for all our guests. Thank you for recognizing the friendliness of our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 10 Mar 2024
My room was very basic in an older property. It was fine for what I needed, just to sleep and take showers. There was an odd smell in the room.
Comment from Hotel Management
10 Mar 2024 by Hotel Management, Hotel Management
Dear Patricia, Thank you for sharing your experience. We're pleased that the room met your basic needs. However, we apologize for any inconvenience caused by the odor. Your feedback is essential, and we'll address this with our housekeeping team to ensure thorough cleaning. We appreciate your understanding and hope to welcome you back in the future, offering an even more comfortable stay at our property.Sincerely,Hotel Management
by A verified traveler
Posted 26 Feb 2024
Liked the place an location
Comment from Hotel Management
27 Feb 2024 by Hotel Management, Hotel Management
Dear Kenneth, Thank you for sharing your positive thoughts about Extended Stay America! We're delighted that you enjoyed both our location and your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future. We appreciate your kind feedback!Sincerely,Hotel Management
by A verified traveler
Posted 25 Feb 2024
I did not expect this hotel train to be so rundown. I have stayed at extended stay hotels in the past, so I was surprised at the state of this location.
There seem to be a lot of shady people in the hotel. Some of the staff was very friendly, while others were extremely rude. The “free breakfast” consisted of coffee, low quality muffins, and do it yourself oatmeal.
Worst though, the bathroom was disgusting. The showerhead was coming out of a wall that was completely rotted. Water from the showerhead was dripping down into the drywall and there was black mold on the walls. Just horrible.
Comment from Hotel Management
27 Feb 2024 by Hotel Management, Hotel Management
Dear Catrina, We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we appreciate you bringing it to our attention. We will be investigating the issues raised, particularly those regarding staff behavior and the condition of the facilities. Please rest assured that corrective measures will be taken to address these issues. Your observations are invaluable, and we apologize for any inconvenience caused. We hope you might reconsider in the future, giving us the opportunity to provide you with the high-quality experience that you rightfully expect and deserve.Sincerely,Hotel Management
by A verified traveler
Posted 17 Feb 2024
No water pressure, for shower and you had to go to the front desk to get a plunger whenever you used the toilet.
No USB ports for charging phone or tablet near the bed or anywhere.
Comment from Hotel Management
18 Feb 2024 by Hotel Management, Hotel Management
Dear Tim, Thank you for your review. We apologize for the issues with low water pressure and any inconvenience in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention. We have shared this feedback with our maintenance team and are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 17 Feb 2024
First time stay in Extended Stay America，surprised for it's clean，quiet，friendly service.
Would come back to choose it
Thank you
by A verified traveler
Worst night ever!
Posted 15 Feb 2024 on HotelsHorrible! Worst night ever! Bed not comfortable. Heater blew too hot or too cold, too noisy! No cups to rinse after brushing my teeth! Card alarms all night!
Heat could not get set to comfort level! Blew too hot or too cold constantly!
Breakfast was a joke! Grab and go was coffee, one brand of tea, two types of muffins, powered oatmeal. Yuck! Never staying there again!
Comment from Hotel Management
16 Feb 2024 by Hotel Management, Hotel Management
Dear Darrell, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management
