Ratings based on 342 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richland
Posted 4 Jun 2024
Service and food were excellent. Particularly impressed with Kayleigh, who was knowledgeable and very efficient with an excellent sense of humor. The option to use the pool and also massage service was also much appreciated! Highly recommend this gem of a hotel.
by A verified traveler
Posted 24 May 2024
We enjoyed the pool and the sauna but although we paid extra for a superior room it was very small and only had one chair. 2 into 1 does not go !
by A verified traveler
Posted 15 May 2024
The room we were in advised them prior it was a special birthday no comments or anything from them extra in the room complimentary. Even a handwritten card saying welcome and congratulations could have been done.
The bathroom has no grab handle to help you get up. The hairdryer hose was dangerous as it got really hot. There was no specific paperwork about the hotel in our room at all with any information regarding the history of the building times for food etc etc One of the corridors has no information which way to go etc as dark wood pannelling everywhere. We had trouble finding the room and went completely the wrong way. It is a lovely old building sadly the visit didnt live up to expectations.
Woken up by noisy pipework to be expected as such an old building.
No iron or fridge if needed for such a large room could have been accomodated for.
Felt rushed at breakfast not had time to study the menu properly. Wernt offered toast. We felt because we didnt stay for an evening meal we were treated differently..... .such a shame.
by A verified traveler
Posted 8 May 2024
Old world charm
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
Sunday food was poor quality re heated from Sundays Roast Lunch.
Had to wait over 40 minutes.
Then Eaton Mess only had one strawberry and the cream was over whipped.
by A verified traveler
Posted 27 Apr 2024
Lovely old building O bedroom very comfortable, spacious and light. room had recently been refurbished to v. high standard and overlooked pretty garden. Good parking and helpful staff. Would definitely return.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Posted 20 Dec 2023 on Hotels
Unfortunately the kitchen was not open in the evening so I had to eat out. Although the meal & location was very nice it would have been good to have been notified prior to booking in. The receptionist was very helpful with recommending alternatives.
