Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Food in the dining area was undercooked and cold, lobby was dusty, bathrooms had mold, no soap in the shower dispenser, wallpaper was peeling, no microwave/refrigerator in the room, parking attendant collected money and then mentioned that we didn’t need to pay afterwards, etc.
by A verified traveler from Mt Pleasant
Posted 17 May 2024
Staff was great and the bed was super comfy!
Comment from Hotel Management
20 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Good Day,,Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock first and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.Sincerely,
by A verified traveler
Posted 9 May 2024
Really aged property. Hard to believe it was 4 stars.
Comment from Hotel Management
9 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Dear Jason,Thank you for taking the time to share your valuable feedback regarding your recent stay here at the DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.
by A verified traveler
Posted 7 May 2024
On the river, nice bar, scooters nearby, trendy restaurants close by.
Comment from Hotel Management
9 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We value your insights, and they will be shared with the appropriate individuals as we continuously strive to enhance our guest experiences. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 6 May 2024
Wonderful staff, especially at the front desk during check in. Great all-around! 💯 Thank you!
Comment from Hotel Management
6 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 5 May 2024
This is not the standard I would expect from a Doubletree property. In general most of the areas I encountered were rundown or not in working order. My room had no refrigerator, all electrical outlets were lose in the walls. There was not an ice machine on several of the floors. The entrance from parking garage was in extremely poor condition. Front lobby desk was understaffed at peak times and extremely slow checking guests in.
Comment from Hotel Management
6 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you for taking the time to share your honest review. We are sorry to hear about your concerns, as it is uncommon for guests to experience anything but the best in terms of our accommodations and their upkeep. We hope that we have the opportunity to host you again to restore faith in the DoubleTree by Hilton Little Rock.
by A verified traveler
Posted 2 May 2024
Would not show me contactless check in even though I was a Hilton honors member
Comment from Hotel Management
3 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Good day Frank,Thank you for your loyal support of the Hilton Brand by being a Hilton Honors member. We are thankful for your business while in Little Rock. We know you have many choices in a hotel. The agreement between Expedia and Hilton does allow us to place your Hilton Honors number in the reservations; however, 3rd party reservations don't get the full effect of the digital check-in and key. I do hope that we see you on your next visit to Little Rock and have a great day.
by A verified traveler from Corona
Posted 29 Apr 2024
nice hotel,
Comment from Hotel Management
13 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear the team took great care of you and that you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!
by A verified traveler
Posted 22 Apr 2024
This hotel needs renovation inside and out. The furniture in my room showed wear. The front entrance is essentially blocked for vehicle access due to ongoing construction. Breakfast not included. Parking not included. My room had a beautiful river view, and was clean, so the stay was not unpleasant, but the tattered look distracted from the total experience.
Comment from Hotel Management
23 Apr 2024 by Marc Franklin - Director of Sales, Hotel Management
Dear Bill,Thank you for taking the time to share your comments regarding your recent visit and impressions about our hotel. We take our reputation, consistency of service and product very seriously. Yes, the front drive is currently being resurfaced in order to offer a fresh look that you suggested. The parking deck is owned and operated by the Little Rock Convention and Visitor's Bureau and we offer a lower nightly rate than other downtown hotels. Our team and I certainly hope to have the opportunity to restore your full confidence in us. Also, many members of our team have been committed to our valued guests literally for decades and their loyalty is not just very much appreciated but continues to build on the longstanding relationships of trust our valued guests honor us with - it will be our sincere pleasure to welcome you back soon and to erase the recent memory, that fell short of your and quite frankly, our own expectations.Sincerely,
