Ratings based on 987 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Norman
Posted 17 May 2024
We stayed one night, nothing was bad, seemed clean and is close to gas station and interstate but we had no issues with noise. I would book again.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello John,We are glad to hear you found our hotel clean and conveniently located near the gas station and interstate. We appreciate your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 15 May 2024
The bed had large yellow stains on the mattress cover and when I went to get breakfast the ants were so bad I couldn’t even get food the room also smelled like urine the staff was nice enough I just don’t think they wash there mattress protector when they wash there sheets I always check all of it down to the mattress for bed bugs that is why I seen the stain the one thing I can say good is there where no bed bugs
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello felecia, I'm sorry to hear about your experience at our hotel. We take guest feedback seriously and will address your concerns with our housekeeping and maintenance teams. Thank you for acknowledging our friendly staff. Your feedback helps us improve our services for future guests.
by A verified traveler
Posted 1 May 2024
Bad area lots of activity around the property and don’t feel safe in a dirty room spiders everywhere bathroom ceiling falling down from mold and water problems everywhere in room
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Brian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 30 Apr 2024
There were ants everywhere and bed bugs. I want my money back!!!!!
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Thomas, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 25 Apr 2024
The staff was nice. The room was clean and large. The building is good looking. It is handy to everything. We would stay here
again.
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Donna,We truly appreciate your positive feedback and are delighted to hear that you enjoyed our clean and spacious rooms, as well as our convenient location. It would be our pleasure to welcome you back on your next visit.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Gwendalyn,We are stoked to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another excellent experience.
by A verified traveler
Posted 17 Apr 2024
Good value and good personnel, but the bathroom and steps/outer halls have seen better days, and the breakfast area had ants, selections were limited, and the juice machine wasn't working
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Larry,Thank you for sharing your feedback with us. We appreciate your kind comments about our staff and the value we offer. We have noted your observations about the bathroom and common areas, and will ensure they are addressed. Your concerns about the breakfast area will be shared with our team for improvement. We appreciate your valuable input to help us enhance our services for all guests.
by A verified traveler
Posted 13 Apr 2024
Unkept property in need of a major renovation. Friendly staff.
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello David, We appreciate your feedback on our friendly staff and take all comments seriously to improve our property for future guests' satisfaction. Should you have any further concerns or suggestions, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Barry,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back again soon for another memorable experience.
by A verified traveler
Posted 9 Apr 2024
Room smelled of smoke and there was mold in the bathroom.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Jill, We appreciate your feedback and apologize for the inconvenience you experienced. Please reach out to our management team to discuss your concerns in more detail. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.
