Ratings based on 218 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
It looked well kept and clean in the entrance/lobby area and our room was nice and clean.
Comment from Hotel Management
9 Jun 2024 by Tatika, Hotel Management
Thank you for taking the time to leave us a review Dan. We are happy to hear that you enjoyed your stay with us. Thank you for staying with us.
by A verified traveler from Hibbing
Posted 26 May 2024
The hot tub was out if service. It was stated online early this week it was up and working, so we booked this hotel. When we asked about the hot tub we were told it stopped working 2 days ago. That would've been an acceptable answer, but the staff member pretended to contact manager about it via phone. It was very strange. The staff was rude, repeated stating that I needed to call 24 hours before hand to ask about the hot tub. Again strange. The room was clean enough, but the bed was lumpy and pillows very flat. It was very uncomfortable. There was also a fire alarm in the room with a green light on that was so bright during the night. Not a fan. In the morning, we said good morning x2 to the housekeeping staff to be polite and she didnt even look at us as she was passing in the hallway. The front desk staff saw my husband and said they would have called to give offer a better room since the hot tub wasnt working, but it was late and there would be a fee. My in-laws are rewards members for Wyndham and they recommended we stay here. Well we will not be staying here again. Honestly if the staff weren't so rude we wouldn't have worried about the rest of it. We paid way more then it was worth to stay here. I do not recommend.
Comment from Hotel Management
28 May 2024 by Tatika, Hotel Management
We are saddened to hear that your stay was not satisfactory. As the hotel has recently undergone renovations, I can assure you that the mattresses and the pillows are all new, and the uncomfortableness you experienced may have to do with that, or your back injuries that you discussed with the front desk clerk. The light, as you mentioned is from the smoke detector that is in compliance with Wyndham standards and necessary in the event of a fire or to monitor smoking in the rooms, as all of our rooms are non-smoking. The HVAC systems that are in all of the rooms are fully functional and has a fan or low setting on it. The hot tub failure was an unfortunate, and unforeseen circumstance, and we do apologize that it was not functional at the time of your stay.
by A verified traveler from Minnetonka
Posted 20 May 2024
The pool and hotub were great, open until midnight for adults., kids 10pm. Hotel was not crowded, staff was kind and friendly. Breakfast had all we needed and hot food was fresh and hot. Lobby has a great area to gather and sit in for visiting. Hotel is older, but they keep it clean. Easy on and off the freeway. I would highly recommend it.
Comment from Hotel Management
20 May 2024 by Tat, Hotel Management
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us. It was a pleasure having you.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Tatika, Hotel Management
Thank you for taking the time to leave a review Jill. We are pleased that you enjoyed your stay with us. We appreciate your feedback.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Tatika, Hotel Management
Thank you for taking the time to leave us a review Lisa. We are saddened to hear that your stay was less than exceptional. We hope to improve your experience with us in the future.
by A verified traveler
Posted 24 Apr 2024
The place wasnt terrible but the hot tub wasnt working and we called before we reaerved the room to check on that and they said yes its open. It was open but didnt work. I dont usually care about little things like that except for i recently hurt my back and was looking forward to that feature. All in all the place was decent and had multiple restaurants and gas stations in walking distance. One other thing i didnt like was they charged a 100.00 deposit that wasnt disclosed in the booking process
Comment from Hotel Management
25 Apr 2024 by Tatika, Hotel Management
Thank you for taking the time to leave a review. We apologize for any inconvenience caused to you and hope to improve your experience with us in the future.
by A verified traveler
Posted 14 Apr 2024
Nice and quiet
Comment from Hotel Management
20 Apr 2024 by Tatika, Hotel Management
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.
by A verified traveler
Posted 11 Apr 2024
Stuck with a room that didn't have a bathtub with a 4 year old. The hot tub did not work.
Comment from Hotel Management
11 Apr 2024 by Tatika, Hotel Management
We appreciate you taking the time to leave a review. Unfortunately, the room that was given would be the room that you selected on the website as a mobility accessible room, and we are unable to make changes to the room due to it being booked through the third party. We apologize that you were unable to experience the hot tub and hope that we are given the chance in the future to make your stay an enjoyable one.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Tatika, Hotel Management
Thank you for taking the time to leave a review. We are saddened to hear that you did not enjoy your stay with us and hope to improve your experience in the future.
by A verified traveler
Posted 17 Mar 2024
Took me over half hour to check in because they didn’t know how to check me in.
Room sheets had pills from being over used. Bath towels were stained. Bathroom floor had dry grass all over the floor and in the tub. Not swept. Laundry room had a tweeker in it doing drugs. INext morning there was no coffee left in the coffee pot and there wasn’t maybe 5 total guests including myself. Staff was on the phone.
Comment from Hotel Management
18 Mar 2024 by Tatika, Hotel Management
I apologize for your unpleasant experience and the long wait at check in. Unfortunately, the coffee was brewing at the time that you arrived, and it is unfortunate that you could not stay to enjoy a cup. Also, it would be unfair to make assumptions about other guests.
