Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.
Comment from Hotel Management
14 Jun 2024 by Guest Relation Management , Hotel Management
Hi Marcos,Thank you for taking the time to provide such a detailed review of your recent stay with us. We are thrilled to hear that our staff were friendly and helpful and that you appreciated the quietness of your room. Your comfort is our priority, and we are pleased that you had a restful sleep in a quiet room. We hope to have the pleasure of welcoming you back soon and providing another wonderful experience.
by A verified traveler
Posted 25 May 2024
Like so hotels Post covid, facility is understaffed especially the restaurant/bar
Comment from Hotel Management
27 May 2024 by Guest Relations Specialist, Hotel Management
Hi Jonathan,We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we acknowledge the challenges faced by many businesses post-COVID, we assure you that we are actively working to address staffing concerns to enhance the overall guest experience. Your comments will be shared with our management team to ensure that appropriate measures are taken to improve service levels in our restaurant and bar areas. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more seamless experience.
by A verified traveler from Wheaton
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Guest Relation Management, Hotel Management
Hi Eric,It was a pleasure hosting you! We're glad you had a great experience and hope to see you back in the future!
by A verified traveler
Posted 20 May 2024
The best
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Alexis,Our team works hard to provide exceptional service, and we are delighted to know that we succeeded in making your visit memorable. We can't wait to welcome you back for another fantastic experience!
by A verified traveler
Posted 20 May 2024
I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.
Comment from Hotel Management
21 May 2024 by Guest Relation Management , Hotel Management
Hi Bill,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered regarding your reservation. Rest assured, we are reviewing our procedures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again and impress you with the quality of accommodation that we are known for.
by A verified traveler
Posted 18 May 2024
slept well.
Comment from Hotel Management
20 May 2024 by Guest Relations Specialist, Hotel Management
Hi Edna,We're glad to hear that you had a comfortable night's rest during your stay with us. Our team works tirelessly to ensure that our guests enjoy a peaceful and rejuvenating sleep experience. However, it appears there may have been an oversight in your rating, as your comment suggests a positive experience with your sleep. We appreciate your feedback and would like to ensure that your rating accurately reflects your satisfaction with your stay. If there were any specific areas where we fell short of your expectations, please don't hesitate to let us know so we can address them accordingly. Your comfort and satisfaction are our top priorities, and we're committed to making your next stay even better.
by A verified traveler
Posted 8 May 2024
Good staff, rooms are well maintained. Would be nice if they had in room fridge
Comment from Hotel Management
10 May 2024 by Guest Relation Management , Hotel Management
Hi Michael,Thank you for taking the time to share your positive experience. We're thrilled that you enjoyed your stay and enjoyed the room and our accommodating staff. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 26 Feb 2024
The room was advertised as having a deep soaking tub, but was a standard bath/shower combination, the wood structure above the curtains was cracked and damaged, one of the tables had an iron impression in it, the bathroom tiles had cracks and holes in the grout, the ceiling had a patch that looked like it was gonna fall out, the building needs some simple maintenance and upkeep in the room we stayed in, but the staff was friendly and helpful, it wasn’t a terrible stay but we most likely will not return due to everything.
Comment from Hotel Management
27 Feb 2024 by Guest Relation Management , Hotel Management
Hi Fred,Thank you for taking the time to share your feedback regarding your recent stay with us. Your comments regarding the condition of the room have been duly noted, and we are committed to addressing these issues promptly to ensure that future guests do not encounter similar issues. Please rest assured that we will be conducting a thorough inspection of the room to address the issues you have highlighted, including the cracked wood structure, damaged furniture, and bathroom tiles. We take guest feedback seriously and consider it an invaluable tool for improving our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Guest Relations Specialist, Hotel Management
Hi Leon,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler from Wauwatosa
Posted 12 Feb 2024
Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.
Comment from Hotel Management
13 Feb 2024 by Guest Relation Management, Hotel Management
Hi Sheryl,It was a pleasure having you as our guest, and we're delighted to hear that you had a fantastic stay. Your positive feedback motivates us to continue providing the best possible experience for our guests. We look forward to your next stay!
