Ratings based on 260 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
An average stay.
Posted 19 Sep 2023 on HotelsOur stay was comfortable and we had been warned about the redecorations etc. going on. However, staircases were unhoovered and sometimes breakfast produce and equipment had to be asked for. We were not asked if we were happy with everything and staff were not really very interested in the personal side of things.
The swimming pool looked uninviting, with coiled pipes in the water.
Comment from Hotel Management
21 Sep 2023 by valery, Hotel Management
Dear Leonora,We thank you for your feedback on your stay from September 16 to 18, 2023.You stayed on the top floor. The rooms at the back of this floor are currently being renovated, despite the investment of our teams, the carpet in this corridor is suffering the ravages of the work. The carpet in the hallway and stairs is changed at the end of the work.The pool is maintained daily and the cable corresponds to the robot.Very kind regardsValéry
by A verified traveler
Posted 29 Aug 2023
This was not the quality we expected from a Mercure hotel. It had been downgraded to an Ibis styles which was not what we paid for!!!!! We obviously complained to the manager of the hotel and I give him top marks for his understanding and generosity.
Comment from Hotel Management
5 Sep 2023 by Valéry, Hotel Management
Dear Sirs,We take note of your rating and your comments.We discussed your reservation and your stay.I am surprised by these elements in fact, when you made your reservation on June 3, our hotel had already passed ibis styles. You rate us on a Mercure when when you booked we were already ibis styles.Very kind regardsValery
by A verified traveler
Great room, not customer experience
Posted 12 Aug 2022 on HotelsBooked room and paid extra for breakfast.
Clean enough room just no air-conditioning which is no big deal as Normandy does not get very hot. Very clean bathroom. Quite comfortable, therefore good sleep.
The disappointment:
Their breakfast is upto 10am.. having arrived midnight after travelling long with kids we had to make sure they got as much sleep as possible. Got to breakfast at 9:40am but there were no eggs, sausages or bacon left and nobody was bothered to replenish. Just had toast and coffee.
At checkout, the lady at the reception asked if I was happy with everything- having shared the experience about breakfast, there was no apology, just a bland "there's nothing I can do, take it up with Hotels.com since you did not book directly with us".
Maybe this was a one off but you know how it is with negative experiences...
Comment from Hotel Management
28 Aug 2022 by Toute l'équipe du Mercure Lisieux Normandie, Hotel Management
BonjourMerci pour votre commentaire, toute l'équipe essaye de satisfaire au maximum l'ensemble des clients, ils nous arrivent d'avoir quelques problèmes lors de grande affluence.
by A verified traveler
Posted 3 Apr 2022 on Hotels
Comment from Hotel Management
7 Apr 2022 by Toute l'équipe du Mercure Lisieux Normandie, Hotel Management
Monsieur,
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.
Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.
Veuillez agréer, Monsieur, nos salutations distinguées.
by A verified traveler
Posted 17 Mar 2020
Convenient location. Room is quite spacious and warm.
by A verified traveler
Great value for money overall
Posted 27 Feb 2020 on HotelsGood hotel for a 1 night stay on our way home from Bretagne to Amsterdam. Near highway but no real noise. Paint job on the many colorful doors in the hallway is not professionally done, which takes away from the feel of the property. Reception and restaurant do have a welcoming and rather contemporary feel. Very friendly staff as well. Definitely great value for money overall.
by A verified traveler
Posted 27 Jan 2020 on Hotels
very good place to stay
by A verified traveler
Posted 18 Sep 2019 on Hotels
by A verified traveler
Posted 14 Aug 2019
