Ratings based on 346 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The property was gorgeous and walking distance from main attractions. Service was excellent and the staff were very friendly and helpful. We will definitely be back.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 10 Apr 2024
While the grounds were very nice and the staff quite friendly, we were very disappointed for the price we paid for the night. If you are looking to sweat off the Portuguese wine while sleeping, this is your place. I’ve never been so hot at a hotel and the AC was not operational. We managed to get a window open but had to use my shoe to prop it open. Finally to top it off we got very little sleep given our neighbour was testing the limits of apnea and snoring. If it’s not the peacocks crowing 24/7 then it’s staff having full conversations at 2AM just as you fall asleep. One more thing, don’t count on any shuttle service and plan on paying €15-20 for an Uber or the 20 minute hike up the steep hill. Disappointed given the high price!!
by A verified traveler
Posted 11 Dec 2023
Amazing palace property. Staff is very helpful except food is mediocre and toliet sink/pipe is stuck.
by A verified traveler
Posted 4 Dec 2023
Great stay, will be back!
by A verified traveler
Posted 23 Nov 2023
by A verified traveler
Posted 14 Oct 2023
Unique but small bedroom with queen bed
Comment from Hotel Management
16 Oct 2023 by Paulo, Hotel Management
Dear Mrs. Renee.First of all thank you for the preference.We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town.I hope we have the chance to receive you again during your next stay in Sintra.Best Regards
by A verified traveler
Posted 12 Oct 2023
Beautiful property. Room was not great. Paid for pool view, there was none. Bed was a double. For two adults this is not adequate. Could t sleep.
Comment from Hotel Management
13 Oct 2023 by Paulo, Hotel Management
Dear Mrs. Jane,First of all we thank you for the prference.We sincerely apologies that we did not meet your expectations.We hope to welcoming you in the future to provide a better stay.Best Regards
by A verified traveler
Posted 8 Sep 2023
We missed the run off for the hotel on the first go round, but other than that everything was amazing. One of the most relaxing places I've ever stayed.
Comment from Hotel Management
10 Sep 2023 by Paulo, Hotel Management
Dear Mr. Ted,First of all we thank you for the preference and sharing your experience.We are very pleased that you enjoyed our hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town.We look forward to being able to welcome you back on your next stay in Sintra.Best Regards
by A verified traveler from Cambridge
Posted 7 Sep 2023
The staff are very gracious and helpful. Very professional, but warm. I loved all the nice touches - fresh honey on the breakfast buffet, local pastries, etc. The pool area and back garden are stunning at sunset.
Comment from Hotel Management
10 Sep 2023 by Paulo, Hotel Management
Dear Mrs. Kristen,First of all thank you for the preference and sharing your experience.We are very pleased that you enjoyed our Hotel, a former XVIII Century Palace, located on the hills of Sintra, UNESCO World Heritage town, and our breakfast at Seteais Restaurant.I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff.We look forward to being able to welcome you back on your next stay in Sintra.Best regards
