Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
With their price range, better amenities could really help. No swimming pool, no SPA which is disappointing.
by A verified traveler from Panama
Posted 27 Apr 2024
Amazing. Great location and facilities. Book with confidence.
by A verified traveler from St Thomas
Posted 12 Apr 2024
My recent stay at the Sofitel Hotel in Lisbon left much to be desired. Despite its claims of being a 5-star establishment, the reality fell short in numerous ways.
First and foremost, the exorbitant nightly rate did not align with the quality of amenities and services provided. Comparable nearby hotels offered better value for money.
One of the most egregious issues was the pervasive stench emanating from the bathrooms. Despite multiple complaints, the response from staff was inadequate, consisting only of insincere apologies. It was not until the final evening, just hours before our departure, that a room exchange was reluctantly offered.
The discomfort extended beyond olfactory offenses. The beds were notably uncomfortable, and both the bathroom and room lacked essential storage space. Worn tiles, loose sink handles, an unsecured toilet, and dingy towels further compounded the disappointing experience.
Overall, the Sofitel Lisbon failed to meet even basic standards of cleanliness, comfort, and customer service. It is evident that this establishment does not deserve its purported 5-star status and should undergo significant improvements or reconsider its association with the Sofitel brand altogether.
Comment from Hotel Management
15 Apr 2024 by Sofitel Lisbon, Hotel Management
Dear Rosemary,Thank you for taking the time to tell us about your experience at the Sofitel Lisbon Liberdade. We are sorry that your experience did not meet your expectations; we sincerely apologize for the inconveniences you faced during your stay. Rest assured that we take your comments seriously and will address these issues with the utmost urgency. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of your expectations. We appreciate your valuable feedback as it helps us improve our services. Should you decide to give us another chance in the future, we will do our best to ensure a much-improved stay. Thank you for bringing these matters to our attention. Warm regards, Fátima RanaQuality ManagerSofitel Lisbon Liberdade
by A verified traveler
Posted 9 Apr 2024
Nice property with an excellent restaurant. The staff even surprised me with a birthday cake at breakfast (without anyone even telling them that it was my birthday).
Comment from Hotel Management
15 Apr 2024 by Sofitel Lisbon, Hotel Management
Dear Christine,Thank you so much for taking the time to share your wonderful experience at Sofitel Lisbon Liberdade! We are delighted to hear that you enjoyed your stay and that our restaurant met your expectations.Our team always strives to go above and beyond to create memorable moments for our guests, and it's rewarding to see that their efforts made a difference during your stay.We hope to have the pleasure of welcoming you back to Sofitel Lisbon Liberdade in the near future. Warm regards,Fátima RanaQuality ManagerSofitel Lisbon Liberdade
by A verified traveler
Posted 2 Apr 2024
Anything
by A verified traveler
Posted 5 Mar 2024
Sofitel Lisbon Liberdade is a nice hotel with excellent customer service. The location is conveniently located near many high-end shops and restaurants. The area felt safe and is very walkable. The hotel itself offers great amenities including a bar and restaurant.
Comment from Hotel Management
15 Apr 2024 by Sofitel Lisbon, Hotel Management
Dear Latoya,Thank you for your glowing review of Sofitel Lisbon Liberdade! We're delighted to hear that you appreciated our services and enjoyed our convenient location. It's great to know that you felt safe. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,Fátima RanaQuality ManagerSofitel Lisbon Liberdade
by A verified traveler
Posted 8 Feb 2024
This place is like heaven
by A verified traveler
Posted 20 Jan 2024
Very good
by A verified traveler
Posted 10 Jan 2024 on Hotels
Amazing stay at this perfect hotel. The location is great and well situated. The staff are incredible and try to be helpful at all times. House keeping is also great as they do the room cleaning twice a day. Definitely recommended.
by A verified traveler
Posted 9 Jan 2024
