Ratings based on 375 Verified Reviews

3.6 out of 5
89% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jun 2024
1 out of 5
by A verified traveler

Posted 5 May 2024
Message on front desk said I need to follow instructions sent in an email. However, no email was sent by the property with any instructions and I was unable to check in. Had to spend the night with the family at the airport instead.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 May 2024
1 out of 5
by A verified traveler

Posted 11 Apr 2024
There was no communication from the property management at all about how to check-in and receiving the room key. At the premises was no one at all except a few guests who have just arrived at the same time I have and didn't get any information regarding to how to check-in. This premises has no responsibility for up coming to guests, period. Don't you ever think about how to get a refund, they've suckling you dried. Eventually waiting 2 and half hour. I decided to find another hotel instead.
2 out of 5
by A verified traveler

Posted 21 Mar 2024
I think the property should rethink it's 16:30 virtual check in policy. Waiting around all day after arriving in Lisbon at 10:00 was very inconvenient. There was no way to leave my luggage there until check in so I had to carry it around all day while jet lagged. The room was very shabby and had dead bugs on the wall, cigarette holes in the blankets, broken showerhead, and broken wall electrical outlets. Price was OK but I would opt to pay more next time to avoid a unacceptable property like this. Expedia should reconsider their relationship.
2 out of 5
by A verified traveler

Posted 19 Mar 2024
hotel use to send check in instructions. but they fail to did it. there is no one at reception. in 11 PM one is left on street with no entrance instructions. Anyone can enter the premises, due to door poor condition and no security management. two words: scary place
2 out of 5
by A verified traveler

Posted 19 Mar 2024
Girl on reception was polite. poor hygiene, blankets were cleaned before JOAO XXI was alive!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Mar 2024 on Hotels
2 out of 5
by A verified traveler

Posted 22 Feb 2024
They had bed bugs but we couldn’t get a refund and were left very uncomfortable.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jan 2020
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