Ratings based on 737 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
The rooms are comfortable, clean and well equipped. Breakfast is good with a broad choice.
The staff are happy and helpful.
Highly recommended as a good base for seeing Lisbon.
The metro is a short walk away and the excellent Gulbenkian museum is a few streets away.
Comment from Hotel Management
9 May 2024 by Marta Sousa, Hotel Management
Dear Jacqueline,Thank you for the feedback and your constructive comments. It’s always important to know our Guests opinion to maintain and improve our service every day. We're very glad to know that you enjoyed our staff and our service in general. Our Guests' satisfaction is our main concern.We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again.Kind regards,Marta SousaGuest relations manager
by A verified traveler
Posted 15 Jan 2024
Easy to find from airport on metro (subway) line. Groceries nearby. Excellent in house restaurant for breakfast and open until 4. It is an apartment not just a room, with a sitting area, kitchen, bedroom and bath. Nice linens and lots of them. Staff were very helpful and spoke English. Quiet. Safe neighbourhood.
Comment from Hotel Management
16 Jan 2024 by Marta Sousa, Hotel Management
Dear Mrs. Karen,It's really gratifying to hear how pleasant your stay was and how satisfied you were with our service ,staff and accommodation.We really appreciate your feedback and hope to welcome you back to our hotel soon.Best regards,Real Residência
by A verified traveler
Posted 2 Oct 2023
Comment from Hotel Management
7 Nov 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Miss Amy, Thank you very much for the score given. We hope to welcome you back to our Real Residencia.Best regards,
by A verified traveler
Posted 4 Jul 2023
Comment from Hotel Management
15 Jul 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Mr. Ivan, We appreciate the maximum score assigned to our hotel and our service.We hope to welcome you back with the superior quality that resides in our hotel as well as everyone else of the Real Hotel Group.Greetings,
by A verified traveler
Posted 25 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear M. Gevorg, Thank you so much for the score given.We look forward to welcoming you again, hopefully soon, to our Hotel.
by A verified traveler
Posted 23 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Mr. Orly, Thank you for giving us the maximum score.We hope to welcome you again soon.Best regards,
by A verified traveler
Posted 23 Jun 2023
Super clean and quiet. Well-run, well-maintained property. Comfortable accommodation, friendly, professional and helpful staff. Excellent breakfast buffet.
Very good location for metro, train station and shopping.
Reasonable walking distance to tourist attractions.
Definitely recommend this place.
Comment from Hotel Management
28 Jun 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Mr. Hamid, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again.Kind regards,
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear M.Chong, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.We look forward to welcoming you again, hopefully soon at the Real Residência.Kind regards,
by A verified traveler
Posted 25 Apr 2023
The apartment was comfortable, quiet and gave us more than enough space to relax after site seeing. All amenities were excellent and the staff helpful and enthusiastic. Highly recommended
Comment from Hotel Management
26 Apr 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Miss Jacqueline, Thank you very much for the feedback,We are happy to know we made our customers have a great stay with us.Best regards,
by A verified traveler
Posted 18 Apr 2023
Very clean, well located, nice neighbourhood, great friendly and helpful staff, well stocked kitchen, amazing breakfasts, very pleased to stay here again.
Comment from Hotel Management
19 Apr 2023 by Mariana Passo - Guest Experience Manager, Hotel Management
Dear Mr. Mark, Thank you for your feedback.We hope to see you again soon.Best regards,
