Ratings based on 462 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Lovely hotel, great service, friendly staff. The hotel also has a free shuttle service to and from Cascais town (not on weekends) although it is a lovely walk along the coastline. The bar staff make great cocktails!
Comment from Hotel Management
14 May 2024 by ., Hotel Management
Dear Mrs. Sara Nunes,Thank you very much for your coment. We are glad to know that you had a good time in Pestana Cascais.I am going to share your coments with the team.With my best RegardsAntónio Nazaré
by A verified traveler
Best go-to in Cascais, and probably greater Lisboa
Posted 10 Jan 2024 on HotelsStaff are great, especially front desk - always well staffed, professional, efficient, friendly, welcoming, and helpful. Pool perfectly warmed. Outdoor pool also maintained and usable. Easy stroll to Pingo Doce, farmacia, and endless spectacular coast, including the mouth of hell.
Comment from Hotel Management
11 Jan 2024 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mr. Brian,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,
by A verified traveler
Posted 8 Jan 2024
It was a good location. The room and hotel were nice. We had a balcony which was nice. Room was spacious. Breakfast had great variety.
Comment from Hotel Management
11 Jan 2024 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mrs. Susanna,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
30 Dec 2023 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mrs. Susan, Thank you for taking the time to provide us with your feedback on your experience at Pestana Cascais. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Antonio Nazaré - Hotel Manager, Hotel Management
Dear Mr. Josh,On behalf of our entire team at Pestana Cascais, we would like to thank you for taking the time to provide us with your feedback. It was a real pleasure for us to have you as our Guest.Best regards,
by A verified traveler
Posted 4 Oct 2023
I didn’t like that the A/C wasn’t working the whole time of our stay, it was quite hot and very unpleasant to get a good night sleep!!!!!
Comment from Hotel Management
23 Oct 2023 by ., Hotel Management
Dear Mr. Nelson, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, António NazaréUnit Manager
by A verified traveler
Posted 30 Sep 2023
AC did not work the week of pur stay. Very disappointing ..Also not allowed on the back patio after 8pm...only option was to ho out or stay in the hotel lobby with no AC
by A verified traveler
Great family stay
Posted 25 Aug 2023 on HotelsWe had a lovely stay as a family of 4 at the Pestana Cascais for 4 nights. Friendly and helpful staff, good indoor and outdoor pool and outdoor areas and a decent breakfast with a wide selection. The bedroom suite was very spacious with a big balcony and though basic and a bit tired it was very clean. The kitchenette and fridge were a great addition. Beds could be comfier.
The hotel is a 5 min taxi drive to the main town ( taxi rank 2/3 mins walk from the hotel) and very easy to get a train to Lisbon. The best part was our evenings spent at Casa da Guia - just a 5 min walk from the hotel this area has a lovely selection of restaurants and bars over looking the sea and lovely all lit up at night. Excellent waffle/crepe van too!
A more residential area but a very good bakery/ cafe and small supermarket across the road, and a wonderful Pingo Doce supermarket 5 min walk away (near taxi rank under apartments)
Comment from Hotel Management
7 Sep 2023 by The Team at Pestana Cascais, Hotel Management
Dear Mr. Paul,On behalf of the entire team at Pestana Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,
by A verified traveler
Posted 22 Jul 2023
by A verified traveler
Posted 21 Jul 2023
Very well run hotel. We enjoyed our stay: good selection for buffet breakfast, clean room and surrounding area, quiet location. Was not too far to city center and local restaurants.
Extremely friendly staff. Definitely will consider this hotel next time I will visit Cascais.
Comment from Hotel Management
2 Aug 2023 by The Team at Pestana Cascais, Hotel Management
Dear Mrs. Tetyana, Thank you for your feedback on your stay at Pestana Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cascais, and we look forward to welcoming you again soon.Best regards,
