Ratings based on 750 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Absolutely fabulous stay. In a quiet area yet very walkable to great dining, a few cocktail bars - giving a very local feel away from the more touristy areas, which is great for a more immersive experience. Lapa Palace hotel is so nice you will almost not want to leave at all to venture around Lisbon! However, if you can tear oneself away from the idyllic pool and gardens, the wonderful hotel staff is ready to provide recommendations, reservation assistance and everything else for a lovely time in this magical city! Service is 10000/10. Rooms have a vintage, palatial feel but are more luxurious than many newer hotels with firm mattresses, linens changed daily and turndown service. Cannot wait to return!
Comment from Hotel Management
16 Jun 2024 by Pedro , Hotel Management
Dear Sarah,Thank you so much for your glowing review! We are thrilled to hear that you had an absolutely fabulous stay with us at Lapa Palace.Our staff takes great pride in providing exceptional service, and we are overjoyed to hear that their efforts made your time in Lisbon even more special. Your kind words will be shared with them, and I am certain they will be encouraged by your remarks.We look forward to welcoming you back to Lapa Palace soon for another magical stay in Lisbon!Warm regards,
by A verified traveler
Posted 26 May 2024
It’s a 6 euro cab ride to the action. But that doesn’t matter.
This is a fantastic hotel. The service was some of the best I’ve come across.
Warm, friendly and nothing was a problem.
Fabulous trip.
Quiet and chilled. Lovely pool and outstanding restaurant.
We will return next year with our kids.
Comment from Hotel Management
26 May 2024 by Pedro , Hotel Management
Dear Christopher, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and appreciated our service, pool, and restaurant. We look forward to welcoming you and your kids next year!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
16 Jun 2024 by Pedro , Hotel Management
Dear Mahesh, Thank you very much for your feedback.Your opinion is very importat to us.Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 10 May 2024
Outstanding hotel
Comment from Hotel Management
13 May 2024 by Pedro , Hotel Management
Dear Anoop, Thank you for sharing your feedback about your stay at Lapa Palace!Your opinion is highly valuable to us, and we're delighted to hear that you enjoyed your experience with us.We can't wait to welcome you back soon!Best regards,
by A verified traveler
Posted 17 Apr 2024
This was the best hotel in Lisbon! We found Lisbon to be somewhat crowded (especially when cruise ships are in). This hotel allowed us to walk all over Lisbon and be in the best areas but out of the hustle when we return. That was amazing.
This hotel had the best service and I would compare the service to a Ritz or 4 seasons. Everyone is attentive!
We appreciated that! We thought the food was amazing. The bar drinks were too.
Hands down I would choose this hotel again. They made our trip memorable.
Comment from Hotel Management
17 Apr 2024 by Pedro , Hotel Management
Dear Lisa, Thank you for your glowing review! We're thrilled to hear that you found our hotel to be the best in Lisbon. We're glad that our location allowed you to explore the city while offering a peaceful retreat from the crowds. It's wonderful to know that you enjoyed our attentive service and delicious food and drinks. We would be delighted to welcome you back on your next trip to Lisbon!Safe travels until then!
by A verified traveler
Posted 25 Feb 2024
Amazing
Comment from Hotel Management
26 Feb 2024 by Pedro , Hotel Management
Dear Michael, We appreciate your feedback!Looking forward to welcoming you back soon.Best regards,
by A verified traveler
Historic beauty with a classy staff to match
Posted 11 Jan 2024 on HotelsAlthough this hotel is a bit off the beaten path, the ambiance, staff and offerings were worth the stay. It's classy, spacious, tranquil and filled with so much history. We stayed only a few days, but wish we could have stayed longer. So glad we found this gem. Also, the cocktail bar is top notch, along with the indoor/outdoor pool.
Comment from Hotel Management
11 Jan 2024 by Pedro , Hotel Management
Dear Chantek, Thank you for choosing Olissippo Lapa Palace during your recent trip to Lisbon!We value your feedback greatly, as it plays a crucial role in our ongoing efforts to cater to your needs and exceed your expectations.We appreciate you taking the time to share your experience, and we eagerly anticipate the opportunity to host you again in the future.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Pedro , Hotel Management
Dear David, Thank you very much for your feedback!Your opinion is very important to us.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 6 Nov 2023
We had an amazing time. The staff are incredible. The front desk are accommodating and helpful. The lounge staff are impeccable. Both Marco and Patricia were fantastic! The breakfast is lovely. We highly recommend Lapa Palace and plan to visit again.
Comment from Hotel Management
7 Nov 2023 by Pedro , Hotel Management
Dear Sherry,We are grateful for your feedback about your visit to Lapa Palace. Receiving positive comments is always a delight.Your remarks will be passed on to our team, and I'm confident that they will find your feedback motivating.Once again, we thank you for sharing your experience, and we look forward to welcoming you again in the future.
by A verified traveler
Posted 5 Nov 2023
Beautiful small but elegant hotel with friendly staff. We stayed in the old section of the palace which was lovely. Our room was huge and very comfortable with a view of the river. Despite other reviews we found the location to be ideal, and walked to several sites like the monastery and the Lisbon Cathedral without any issues. Ubers are also easy to get if you need one.
Comment from Hotel Management
7 Nov 2023 by Pedro , Hotel Management
Dear Kathryn,We are grateful for your feedback about your visit to Lapa Palace. Receiving positive comments is always a delight.Your remarks will be passed on to our team, and I'm confident that they will find your feedback motivating.Once again, we thank you for sharing your experience, and we forward to welcoming you again in the future.
