Ratings based on 61 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
the water in the spa pool was cold was better if the pool will be heated pool
Comment from Hotel Management
28 May 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Dear @yuval, Thank you for your feedback and for your recent stay with us. The swimming pool is at a confortable temperature of 28ºC. For a hotter temperature we have the jacuzzi at 38ºC.We hope to have the opportunity to welcome you back in the near future and should you need any assistance please let us know. Warm regards
by A verified traveler
Posted 20 May 2024
Excellent choice and will go again.
Comment from Hotel Management
28 May 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Thank you so much for your wonderful feedback! We hope to welcome you back soon. Warm regards
by A verified traveler
Posted 1 May 2024
The facility was great but the staff was overwelmed. It appeared they did not have enough on staff. But may have just been a shortage for that one evening.
Comment from Hotel Management
10 May 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Thank you for taking the time to share your feedback with us Joana. We are pleased to hear that you found our facilities to your liking, but we apologize for not meeting your expectations in terms of service provided.We strive to provide the best guest experience possible, and part of that is ensuring our team is adequately staffed to handle all situations. Unfortunately, on the evening of your visit, we experienced an unexpected staff shortage. We are actively working on solutions, including recruting new staff members for the F&B team. We appreciate your understanding and hope this experience will not deter you from visiting us again. We are committed to making improvements and would love another opportunity to show you the level of service we aim to provide.Warm regards
by A verified traveler
Posted 16 Apr 2024
I loved the 24hour gym it was clean
Comment from Hotel Management
18 Apr 2024 by Guest Service team, Hotel Management
Dear Paul, First of all, we would like to show our appreciation for choosing our hotel for your visit to Lisbon and for the time taken to share your feedback. We are delighted to hear that you loved our 24 hour gym and found it to be clean! Maintaining a clean and well-equipped gym is important to us, and we are pleased that you had a positive experience during your workout sessions.If there is anything else we can do to enhance your experience please do not hesitate to contact us. We are here to ensure that every aspect of your stay with us is exceptional, and we look forward to welcoming you back again. Kind regards, Guest Service Team
by A verified traveler
Posted 4 Apr 2024
This seems like a fairly new hotel. It smells so good inside everything is clean and beautiful. The restaurant bar was nice. (which, as a solo traveler is important for me!) I was only here for one night, but it was very nice and although it was rainy season and the outdoor area was closed, they have a nice new area coming soon and also a rooftop area that will be awesome.
Comment from Hotel Management
16 Apr 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay with us and that our efforts to maintain cleanliness and ambiance were appreciated. The sun has now finally arrived and we're so excited to hopefully show you our Icon Rooftop Bar and Viseversa terrace. We hope to welcome you back soon to experience them firsthand!
by A verified traveler from Chicago
Posted 24 Mar 2024
Staff is very nice, welcoming and helpful. As well as concierge. Good location especially when you attend a conference. Very nice spa space. But we could not use the swimming pool due to broken ladder.
Comment from Hotel Management
16 Apr 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Thank you so much for your kind words and feedback! We're thrilled to hear that you found our staff and concierge welcoming and helpful, and that you enjoyed our convenient location and spa facilities. We sincerely apologize for the inconvenience regarding the swimming pool ladder. Rest assured, it was fixed promptly. We appreciate your understanding and hope to welcome you back soon for an even better experience!Warm regards
by A verified traveler
Posted 3 Mar 2024
Amazing rooms and spa
Comment from Hotel Management
5 Mar 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
Thank you Eva for the 5 star review and wonderful feedback about our rooms and outstanding Serenity SPA. We hope to welcome you back soon! Warm regards
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Cristina Galiano (Quality & Duty Manager), Hotel Management
We appreciate your wonderful feedback and we are so happy that you had a lovely experience!
by A verified traveler
Simply amazing!!
Posted 2 Dec 2023 on HotelsEverything was wonderful and will book this again for my next visit!! Already checking dates!!!
Comment from Hotel Management
6 Dec 2023 by HRL, Hotel Management
Dear Monique, What a wonderful review, thank you so much for your kind words! It will be our pleasure to welcome you back and take great care of you. Looking forward to your next visit! Warm regards, Cristina GalianoQuality & Duty Manager
by A verified traveler
Good room
Posted 5 Nov 2023 on HotelsThe room was clean and modern. The balcony was nice.
Comment from Hotel Management
4 Dec 2023 by Hyatt Regency Lisboa, Hotel Management
Thank you so much for the feedback Gabriel! We are very glad to hear you enjoyed your room and balcony. Looking forward to welcome you back. Warm regards, Hyatt Regency Lisboa
