Ratings based on 283 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Exeter
Posted 7 Jun 2024
The staff were exceptionally friendly and accommodating. The space is beautiful including the roof top gym with amazing views!
by A verified traveler
Posted 4 May 2024
Doesn’t get any better than staying at the Ritz. Staff is friendly and above helpful.
Comment from Hotel Management
14 May 2024 by Andreia Cotrim, Executive Administrative Assistant, Hotel Management
Dear Tina,Thank you very much for choosing to stay at the Four Seasons Ritz Lisbon, and we hope you had a safe journey back to your destination. We are delighted to hear that you had a fantastic stay and that our friendly and helpful team provided you with a memorable experience. We hope to have the pleasure of welcoming you back soon for another great experience.Warm regards,
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Ms. Beatriz Setti,We are very pleased to receive your wonderful review and we thank you for choosing our hotel. Looking forward to welcoming you back in the near future.Warm regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
Posted 11 Feb 2024
Very dissapointed, feont desk manager rude, 3 pieces of cashmere pullovers destroyed by their dry cleaners, car wash came back with bird poop on the ferrari, overall a bad experience and then an overcharge on top of it
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Mr. Jose Luis,First of all, please accept our sincere apologies for the disappointing experience you encountered during your recent stay at Four Seasons Hotel Ritz Lisbon.Our team strives to provide exceptional service to all our guests, and we are sorry that you did not receive the level of care and attention we aim to deliver.Regarding the issues reported, we apologize for the situation with the cleaning of your car. Upon noticing the issue, we promptly arranged a new car wash to ensure that it was delivered with the expected level of cleanliness, without any additional cost.We are truly sorry to hear that the items you had trusted us to clean were damaged. After further investigation, our housekeeping team confirmed that they proceeded with the laundry according to the specifications of each item. We regret that we weren't informed about this incident prior to your departure, therefore, we thank you for bringing this matter to our attention. Once again, thank you for choosing Ritz Four Seasons Hotel Lisbon and we hope to have the opportunity to provide you with a much more enjoyable experience in the future. Kind regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
Posted 8 Feb 2024
Outstanding location, services and professionalism. Staff’s kindness and sensitivity to our needs was exceptional. We love Four Seasons!
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Lourdes, Thank you so much for your kind words and for taking the time to share your experience at Four Seasons Hotel Ritz Lisbon. We are pleased to hear that you found our location outstanding and that you enjoyed our services and professionalism. It is truly important for us that every guest's needs are met with kindness and sensitivity.We are thrilled to hear that you love Four Seasons, and we look forward to welcoming you back in the future.Warm regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
Posted 22 Oct 2023
by A verified traveler
Posted 8 Oct 2023 on Hotels
by A verified traveler
Posted 23 Sep 2023
by A verified traveler from Issaquah
Posted 13 Aug 2023
A good four seasons property, need I say more...
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Jakub,Thank you very much for your wonderful review about your stay at Four Seasons Hotel Ritz Lisbon.We are glad to hear that you enjoyed your stay with us and truly hope to have the pleasure of welcoming you again soon.Warm regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
Posted 17 Jul 2023
Love this place and the reception girl Ester was amazing, really the best I've met in the many hotels I've stayed in all over the world!!!
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Mark, First of all, thank you for choosing to stay at Four Seasons Hotel Ritz Lisbon. We are thrilled to hear that you loved your experience and that Ester made such a positive impression on you. She's indeed amazing and we're delighted that her exceptional service stood out to you.We'll be sure to pass along your kind words to Ester and hope to welcome you back for another amazing stay.Warm regards,Andreia CotrimExecutive Administrative Assistant
