Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2023
by A verified traveler
Posted 7 Nov 2022
The staff at the hotel desk were great. However, the staff at the Breakfast Buffet were awful. We had an experence where we asked for one cup of decaf coffee and 30 minutes later; and after flagging down to additional staff personnel we were told the machine was broken -- but, then we received a cup of coffee 5 minutes after that.
On another day, I arrived to a buffet that was out of scrambled eggs (the only cooked eggs offered other than hard boiled) - I immediately informed the staff and then wait another half hour for more eggs to arrive.
However, during that half hour I was told twice that the kitchen staff was making the eggs. However, there is a window into the kitchen and I could see that they did not start cooking the eggs for 20 minutes after I requested them.
To further emphasize the staff's lack of concern -- this was the week of WebSummit and while I waited for eggs - over 10 other people looked into the warmer for eggs and commented on the fact that there were none.
But, none of the request seemed to matter to the staff - they just talked amongst themselves while the customers sat and waited. By the time the eggs finally arrived half of the guests that asked for them had left the breakfast area.
by A verified traveler
Posted 25 Oct 2022
Great Location
Very helpful staff
by A verified traveler
Posted 23 Oct 2022
Staff & room were lovely
by A verified traveler
Posted 16 Oct 2022 on Hotels
It this a great hotel!! It is in a great location, right in the main downtown area. The rooms are small but have everything you need.
by A verified traveler
Posted 4 Oct 2022
by A verified traveler
Posted 27 Sep 2022
Excellent location and immaculate room and property. Very professional and lovely staff.
by A verified traveler
Posted 15 Sep 2022 on Hotels
by A verified traveler from Seattle
Posted 11 Sep 2022
The room we had was incredibly small. Two of us traveled and even with just our two carry-on bags (one bag each) it was a challenge to move around the room. The bathroom was also incredibly small. We've traveled to more than 20 countries and nearly 100 cities and this, by far, was the smallest hotel room we've ever had which made it quite uncomfortable to relax.
by A verified traveler
Posted 29 Aug 2022
Great hotel in the middle of the action. Breakfast was excellent, and the staff was outstanding.
