Ratings based on 60 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
This place is one of the greatest we have visited. It is worth staying at this hotel.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Tým Hotelu Element, Hotel Management
Drazí hosté,velmi vám děkujeme za návštěvu a kladné hodnocení vašeho pobytu. Jsme rádi, že jste si u nás užili a těšíme se na vaši příští návštěvu.
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
19 Dec 2023 by Reception, Hotel Management
Dear guests, thank you for your visit, we are glad that you were satisfied with your stay. We look forward to the next possible meeting. Thank you - the Element Hotel team.
by A verified traveler
Posted 29 Sep 2023 on Hotels
Comment from Hotel Management
30 Sep 2023 by Reception, Hotel Management
Dobrý den, děkujeme za Vaši návštěvu a zaslané hodnocení. Těší nás, že jste byli s pobytem spokojeni.
by A verified traveler
Posted 18 Sep 2023
This place took me by surprise. A beautiful hotel in a perfect location. Will explore the area later this morning
Comment from Hotel Management
18 Sep 2023 by RDM - Radmila Furišová Petráňová, Hotel Management
Dear guest,Thank you for the nice review, we are glad that you liked our place - Element Team
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
14 Aug 2023 by FOM - Radmila Furišová Petráňová, Hotel Management
Dobrý den, děkujeme za Vaši návštěvu a zaslané hodnocení.Těší nás, že se Vám pobyt u nás líbil.Krásný den z Lipna
by A verified traveler
Posted 3 May 2023
We stayed 3 nights at the hotel (2 adults and 1 year old kid). The sofa bed was ok for our daughter to sleep, therefore not having a kot was not a problem. The room is spacious , nicely decorated with all the standard amenities. For reference we stayed in the Stodola building which is right next to the main building with the reception, which has lake view. We were viewing the main road , but it was not noisy. This building has the restaurant, where breakfast is served. The breakfast had plenty of options and it was really tasty. We also had dinner one day in the restaurant and it was really good value for money , compared to other restaurants in the area.The location is ideal if you want to visit the whole Lipno region. It is right next to the lift that takes you to the mountain and to the tourist office.You can also drive easily to other places of the region and walk or bike by the waterfront.You might need parking on the hotel parking which is charged with 200 czk per day. A plus of the accomodation was the fact that with the key card of the room you have small discount on entering the ski area ( lift , the lookout tower or the kids area) The staff of the hotel was really helpful and friendly. Overall, we enjoyed our stay and we definitely recommend the hotel for visiting Lipno.
Comment from Hotel Management
4 May 2023 by FOM - Radmila Furišová Petráňová, Hotel Management
Dear guest, thank you for your review, which made us very happy. Our hotel is ideally located for a number of trips in the area, we try to make sure that our guests enjoy their stay with us as much as possible, eat well and return home with a good feeling. We will be very happy if you visit us again in the future.Have a nice day - Element Hotel team.
by A verified traveler
poor customer service
Posted 1 May 2023 on HotelsOn the day I was supposed to arrive my daughter fell ill with chicken pox. By policy I couldn't cancel anymore. Nevertheless, I requested the hotel to make an exception and allow to reschedule the booking considering my reason for the late cancellation.
I emailed and called the hotel a number of times. With few exceptions, the staff had very poor English skills which made communication very challenging. My request was never really considered, I was shown no sympathy or compassion. The only response I ever got was that the as per the hotels cancellation policy I do not get a refund. I even offered to pay any difference in the room rate, but to no avail.
I also note, that I have booked one of the most expensive room.
I am an experienced traveler, this has happened to me before. In all previous cases my hotels were understanding and have allowed rescheduling or even refunding.
All in all, very poor communication and customer service from Hotel Element Lipno - would not book again
Comment from Hotel Management
2 May 2023 by FOM - Radmila Furišová Petráňová, Hotel Management
Dear Mr. Zsolt,We are very sorry that your stay could not take place. Due to the high occupancy of the hotel, NON REF reservations are unfortunately subject to cancellation according to the cancellation conditions chosen during the reservation. The colleague with whom you dealt with this matter followed the instructions. Each reservation and request is handled individually according to the given situation of the hotel. Since you really canceled the reservation at the last minute and it was a stay at the end of the month, your request could not be granted. The Colleagues also offered the option that someone else would come to stay instead of you, but unfortunately you did not use this option. If you do decide to visit our hotel, please choose direct booking so that we can offer you a 20% discount as compensation for the missed stay. This discount applies only once to one stay. The discount cannot be used repeatedly. This is really an exceptional situation.Thank you for your understanding.
