Ratings based on 978 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Hotel staff at the desk and housecleaning were unresponsive. Carpets in hallways filthy. Ran out of forks at breakfast. Had no hard copy channel guide for TV. Smoke alarm went off when we showered. Had stayed here several years ago and it seems the property needs serious updating.
by A verified traveler
Posted 19 May 2024
Carpets are not clean.
Comment from Hotel Management
20 May 2024 by Clare B, Hotel Management
We are looking forward to removing them all for our renovations this summer! Hope to see you then!
by A verified traveler
Posted 17 May 2024
Front desk staff where very nice and helpful
Comment from Hotel Management
20 May 2024 by Clare B, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 15 May 2024
Good
Comment from Hotel Management
16 May 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.
by A verified traveler
Posted 15 May 2024
I was badly injured at Hyatt Place Hotel due to unsafe conditions. I am now in a boot,sling and walking on crutches. There were other unsatisfied customers who complained as well.The manager Claire was not concerned. In fact she was extremely nonchalant. No one from this company has contacted me after reaching out several times. If there is any way for you to have them contact me please do so. Thank You!
Comment from Hotel Management
16 May 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.
by A verified traveler
Posted 12 May 2024
Nice staff
Comment from Hotel Management
16 May 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.
by A verified traveler
Posted 11 May 2024
Customer service was great. The room was clean.
Comment from Hotel Management
16 May 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.
by A verified traveler from Fairfax
Posted 25 Apr 2024
Comment from Hotel Management
16 May 2024 by LaToya, Hotel Management
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Clare B, Hotel Management
Thank you for your rating!
by A verified traveler
Posted 18 Apr 2024
We only slept there and then ran to the airport, but the room was lovely.
Comment from Hotel Management
25 Apr 2024 by Clare B. , Hotel Management
Thank you for staying with us!
