Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The staff are professional and courteous, as well as accommodating. They are organized. The one thing that could be improved, is consistency with instructions for pick ups and drop offs with the shuttle. The shuttle was generally great with helpful drivers.
by A verified traveler
Posted 31 May 2024
Good place good value
Comment from Hotel Management
1 Jun 2024 by Grace Scott | General Manager, Hotel Management
Hi Farzin! Thank you for your wonderful feedback! We're delighted to hear that you found our place to be good value. Providing our guests with a comfortable and affordable stay is important to us, and we're thrilled that we met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Grace Scott | General Manager, Hotel Management
Hi Cheryl,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by G. Scott, Hotel Management
Hi Cecily,It looks like your reservation was marked as a no-show. If there is anything we can do to help, please let us know. I am happy to assist you.
by A verified traveler
Posted 26 May 2024
The service was quick and efficient. I was able to check in early after a quick shuttle ride. It was quiet and pleasant with all staff kind and helpful.
Comment from Hotel Management
27 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Sharon,We're delighted to hear that you had a positive experience during your stay with us. Providing quick and efficient service is a top priority, and we're glad to hear that our check-in process met your expectations. Our team works hard to ensure a quiet and pleasant atmosphere for all our guests, and it's wonderful to know that you found the environment enjoyable. Your kind words about our staff's helpfulness mean a lot to us, and we appreciate you taking the time to share your feedback.
by A verified traveler
Posted 26 May 2024
The property is great, but they came to clean my room at 8:30 in the morning. Who starts cleaning rooms that early when you still show an active guest reservation? They tapped on the door and then just came in while I was still in bed.
Comment from Hotel Management
27 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Richard,We appreciate your feedback and apologize for any inconvenience caused by the early cleaning. Our housekeeping team aims to accommodate varying guest schedules, but it seems there was a miscommunication this time. Rest assured, we'll address this internally to ensure it doesn't happen again. Your comfort and privacy are paramount to us, and we hope this isolated incident won't deter you from considering us for future stays.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Heidi,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 22 May 2024
The staff was very friendly. The rooms were quiet and clean.
Comment from Hotel Management
23 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Barbara,We're thrilled to hear you found our staff to be friendly and your room clean and quiet during your stay. Maintaining a welcoming atmosphere and ensuring cleanliness are our top priorities. We strive to provide a comfortable experience for all our guests, and it's rewarding to know we met your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Charles,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler from Oak Ridge
Posted 19 May 2024
It was great having a bar & restaurant on the premises. Very convenient in the morning to grab breakfast.
Comment from Hotel Management
20 May 2024 by Grace Scott | General Manager, Hotel Management
Hi Marie,We're delighted to hear you enjoyed the convenience of our on-site bar and restaurant during your stay. Providing easy access to breakfast is a priority for us, and we're thrilled it enhanced your experience. Our team works diligently to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your positive feedback. We hope to welcome you back again soon for another wonderful stay.
