Ratings based on 967 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Room wasn’t very clean
by A verified traveler
Posted 19 May 2024
I first made a reservation with the hotel directly and then a better price came up on Expedia so I made one through them. Then I called the hotel to cancel my first reservation. I didn't receive email confirmation so called again and they confirmed it was cancelled. When I arrived, they had two reservations and cancelled my cheaper Expedia one and had me pay $58 more for my room. Luckily Expedia was nice enough to refund their reservation, but the staff at New Victorian was not very nice about their mess up and wouldn't work with me at all. Very thick accent and very hard to understand at front desk.
by A verified traveler
Posted 17 May 2024
Good quality for price. Not a new or upgraded facility but in good shape for what it is.
by A verified traveler
Posted 16 May 2024
Staff was very nice. A child's birthday party was being held the night we stayed. When checking in the staff said I'll give you a room away from them so its quieter. I thought that was nice. The card reader on our door worked to get us in the room, but never worked again. Staff tried to reset our keycards, used their master keycard, which did not work. The used an actual key to open our door. They did offer to move our room. We stayed put since we were already settled in the room and we just needed a place to sleep.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
It’s a sketchy place. Only saw 2 male workers the whole time. Cheap breakfast food and hotel conveniences. One tiny elevator for 3 floors. Felt like it was being used for other purposes. No women workers ever seen. Only 2 unfriendly men. Didn’t feel safe at all!
by A verified traveler
Posted 13 May 2024
The advertise that somebody was always at the desk, 24 seven and that was not true. You had to dial zero, and they were somewhere around the property. There was no in room, coffee makers, and the little derma pump coffee holders. The coffee was lukewarm I would probably not recommend this hotel.
by A verified traveler
Posted 12 May 2024
Staff never at the desk breakfast limited & coffee the worst I have ever had!!!!
Outside street traffic extremely loud all night!!!
by A verified traveler
Posted 12 May 2024
Property was clean with new carpet throughout. Room was ok, furniture and vanity were somewhat damaged. Bed was comfortable with actual blankets (personally I hate the heavy comforters that most places use). Breakfast was ample but all starches.
Comment from Hotel Management
12 May 2024 by Mk, Hotel Management
Thank you Rex.. we really appreciate your feedback. We hope to see you again soon
by A verified traveler
Posted 11 May 2024
As soon as we showed up at this hotel, there were two drunk men screaming at each other in the back of the parking lot in their truck. We ignored it and went inside and booked a room, not only was the lock broken on the door, the deadbolt was completely broken off as well. The room was disgusting and the hallways smelled like cigarettes. We decided to leave and on our way out a man was running from the police outside. DO NOT LISTEN TO THE GOOD REVIEWS.
Comment from Hotel Management
12 May 2024 by Mk, Hotel Management
Alyssa we cannot control what happens in parking lot..it’s all non smoking property and we take it very seriously. And your deadlock was not working. Plz tell us your room number so we Cld fix..regarding police outside..how do you expect us to control fighting and police in parking lot? Thank you
