Ratings based on 219 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
What a dump
by A verified traveler
Posted 4 Feb 2024
Nice
by A verified traveler
Posted 28 Jan 2024
They always do their best to accommodate you.
by A verified traveler
Posted 24 Jan 2024 on Travelocity
The rooms at this motel are filthy! Blankets & sheets & pillow cases stained! Carpet filthy! I reserved 2 rooms & b4 we took anything into the rooms we went & inspected them. I'm glad we did, we ended up just leaving! Just disgusting! Manager on duty barely spoke English & couldn't hardly understand him. DO NOT STAY HERE!!
by A verified traveler
Posted 23 Jan 2024
Showed up and there was no parking as the parking lot hadnt been cleared of snow. Went to check in after parking across the way and was told the room wasnt ready and there was no ckeaning staff. They wanted cash for another room? We asked for it to be cancelled as we didnt want to pay more. The desk clerk said he would cancel it. I called Expedia and apprised them of the situation. They sent an email a few days later that they were unable to contact snyone and get authorization for the cancellation. So we paid for a non available room and were ripped off by this company
Comment from Hotel Management
24 Jan 2024 by Sidd, Hotel Management
Guest room was ready FD guy asking about Pet fee onlyGuest was check in two rooms
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Sidd , Hotel Management
Thank you for taking the time to tell us about your experience at Sure Stay by Best western Lincoln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that for apology. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sure Stay by Best western, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 11 Jan 2024
Heat didn't work--replaced with space heater. Around 9 p.m., microwave, t.v., space heater, refrigerator and main light don't work--likely fuse.
Call desk--with resistance he says, 'I'll take care of it in the morning'. I freeze all night.
8 a.m.--go to office--he doesn't bother to check room or fuse. Tells me I have to wait UNTIL 3 P.M. to change rooms!! in a dead, january hotel!! with a two night reservation!! Does that make any sense?? Is that even remotely hospitable??
I called Expedia and, they called him, he lied like a kid in a cookie jar, and Expedia solved my problem. It could have been so simple, but he's a lazy, moronic Slumlord. Don't give this fat, bedhead clown any of your money. So many other superior options.
Even when the t.v. worked-- super grainy and dim, I had to fight to turn it on. And?, guess what NO INTERNET one way or another. All this, and only 15 cars in the parking lot, in a 60 room Pit.
What goes around, comes around.
Comment from Hotel Management
17 Jan 2024 by Sidd , Hotel Management
Thank you for taking the time to tell us about your experience at Sure Stay by Best western Lincoln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that for apology. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sure Stay by Best western, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 28 Nov 2023
Comment from Hotel Management
17 Jan 2024 by Sidd , Hotel Management
Thank you for taking the time to tell us about your experience at Sure Stay by Best Western Lincoln. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay pleasant at our property. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Sure Stay by Best Western, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
terrible management and housekeeping
Posted 18 Nov 2023 on HotelsIt was not awful, it was beyond that!The room was in terrible shape: dirt everywhere, floors were not moped , carpet was not vacuumed, paper and plastic wraps were everywhere on the floor, dust covered every surface.Torn shower curtain with big holes in it, heater did not work, toilet seat was not fixed, one tiny trash can for the whole suite, electrical wires hanging from the ceiling instead of proper lighting fixtures, wholes in the walls, floor boards getting detached, no coffee cups in the room, empty napkin bin and so forth and so on… I cannot understand how Best Western brand tolerates such sloppiness!
Comment from Hotel Management
19 Nov 2023 by Anurag, Hotel Management
sorry we could not provide you the service you were expecting. We are working on improving our service
by A verified traveler from Monticello
Posted 16 Nov 2023
Close to trains, so noisy outside. Basic room for the price. $20 for pet.
