Ratings based on 264 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review!
by A verified traveler from Mentor
Posted 18 May 2024
Clean
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review! We will share your comments with our staff.
by A verified traveler
Posted 17 May 2024
It was old and could use updating. Staff was friendly.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review! We hope we get to host you again in the future.
by A verified traveler
Posted 11 May 2024
The hotel seems nice dont like that allow pets.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and hope we get the chance to host you in the future!
by A verified traveler
Posted 7 May 2024
It wasnt bad staff were friendly.
No big surprises!
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review! We appreciate your compliments and have shared them with the staff. We hope we get the chance to host you in the future!
by A verified traveler from pleasant lake
Posted 5 May 2024
Tub did not drain. It had hair in it that wasn't ours. Overall room felt dirty. Coffee maker in room didn't work. When I let the staff know as we were checking out, they didn't seem to care. We didn't complain, just suggested they look at the room.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to leave us a review. We apologize for the inconveniences you encountered during your stay. We have addressed these issues with housekeeping and maintenance, I assure you we care about your satisfaction and we hope we get the chance to exceed your expectations in the future.
by A verified traveler
Posted 1 May 2024
Toilet kept flushing for no reason,
Bathtub was dirty and the room had a weird smell
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to write us a review. We apologize for the inconveniences you encountered during your stay. Your satisfaction is important to us, we have addressed these issues with the appropriate departments. We hope we get the chance to host you in the future.
by A verified traveler
Posted 28 Apr 2024
There was no hand soap in the bathroom.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to write us a review. We apologize for not having hand soap in the bathroom. Any member of our staff would have been more than happy to fix the issue. We hope we get the chance to exceed your expectations in the future.
by A verified traveler
Posted 25 Apr 2024
Nice room.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to write us a review! We appreciate your compliment, your satisfaction is important to us.
by A verified traveler
Posted 21 Apr 2024
Plenty of parking. Hotel is clean. Front desk staff friendly and thorough. My room is very nice.
Comment from Hotel Management
28 May 2024 by Gwen F. AGM, Hotel Management
Thank you for taking the time to write us a review! We are so happy that you enjoyed your stay with us. We hope to continue to exceed your expectations in the future!
