Ratings based on 354 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
The only real problem I had was the fridge in my room did not have an ice maker. & the middle washer in the guest laundry would not spin.
Comment from Hotel Management
24 Apr 2024 by Candlewood Suites Customer Care Team, Hotel Management
Dear Guest: MaryWe are glad that you enjoyed your time with us. Rest assure both of your concerns has been resolved by our Maintenance Staff. Thank you for staying at our hotel!
by A verified traveler
Posted 13 Apr 2024
It was a great place to get ready for my wedding!
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
We are glad to have been part of your special occasion! Thank you for choosing us.
by A verified traveler
Posted 13 Apr 2024
Key and door mech. Did not work correctly. Had to constantly go down to lobby for help
Comment from Hotel Management
14 Apr 2024 by Candlewood Suites Customer Care Team , Hotel Management
Dear Guest: DonWe are sorry that we felt short on providing superior service on your stay with us. Rest assure all your concerns has been resolved by our Maintenance Staff. We Hope you will give us another chance to provide even better superior services in the future to you and our other guests. Safe Travel!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Candlewood Suites Team, Hotel Management
Dear, Guest JudyThank you for staying with us. We hope you will give us another chance to provide you with even better superior services in the future.
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Than you for choosing us while you were in Lincoln. We hope you stay with us on your next visit.
by A verified traveler
Posted 16 Mar 2024
Rooms are super nice and the staff were really cool folks, definitely recommend
Comment from Hotel Management
16 Mar 2024 by Candlewood Suites Team, Hotel Management
Dear BradynThank you for rating 5/5 Review for our hotel. We appreciate your honest feedback about your recent stay. We are glad you enjoyed your stay with us. Hope to see you next time in Lincoln.
by A verified traveler
Disgusting!!
Posted 16 Feb 2024 on HotelsThe worst extended stay I have ever been to, the room was barely clean, dirty dishes with rusted pots and pans. Old and stained tub with dingy towels and let’s not talk about the foul spell throughout the 1st floor! I almost threw up it stink so bad! The have some people that live there long term who had the whole 1st floor near the elevator funky! Laundry room was gross, dirty stained washers and dryers that look like it hasn’t been cleaned for years. Front desk and housekeeping coming in your room at 8 in the morning unannounced and someone snuck in the room and went into the bathroom while my daughter was in bed at 8 in the morning. Please do not stay there! The staff is weird and creepy, I will be filing a complaint with the BBB.
Comment from Hotel Management
16 Feb 2024 by Candlewood Suites Team, Hotel Management
Dear Guest: TiquanaWe are sorry that we felt short this time to provide you superior service that we always provide to all our guest. We are sorry that we have to serve all guest like yourself that sometime don't follow rules. Rest assure all your concern has been address with appropriate department like Executive HSK and Maintenance. We take your review very seriously. Hope you will give us another chance in the future to provide you superior that we always provide to all our hotel guest. Warm Regards,Candlewood Suites Customer Care Team
by A verified traveler
Posted 16 Jan 2024 on Hotels
This was exactly what my little family needed,
Price was low, close to the Surgical hospital which we needed early in the morning, and was quiet sleeping.
Comment from Hotel Management
16 Jan 2024 by Hotel Staff, Hotel Management
We are always pleased to hear when our guests are able to enjoy the time spent with us. Please choose us again the next time life brings you to Lincoln!
by A verified traveler
Posted 22 Dec 2023
Woke up at 4am to heater blowing out cold air not good when it’s in the 30’s outside
Comment from Hotel Management
22 Dec 2023 by Candlewood Staff, Hotel Management
We are sorry to hear about the issue you experienced during your recent stay with us. Please know that we will follow up with investigating the concern that you had, so that this won't be an issue in the future.Thank you for staying with us!
by A verified traveler
Comfortable and pleasant stay.
Posted 11 Dec 2023 on HotelsIt was nice and quiet, very comfortable stay. Mall and other places that I wanted to go to were just a 10 minute drive and also had some restaurants at a walking distance. The shower could use a different faucet, one that could move around more. Also, one piece of the vinyl flooring was popping out, slipped on it a little.
Comment from Hotel Management
11 Dec 2023 by Candlewood Suites Team, Hotel Management
Thank you for staying with us. Rest assure all your concern has been resolved by our maintenance staff. We are glad you enjoyed locations and our rooms. Hope you will give us another chance when you are back in Lincoln.
