Ratings based on 273 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 6 May 2024
Comment from Hotel Management
29 May 2024 by The Guest Relations Team Yiota Georgiou, Hotel Management
Dear George,Thank you for taking the time to review your stay.We are sorry that your recent stay at our hotel didn't meet all your expectations. We would love to know what we could have done to make your experience at our hotel more enjoyable. We will contact you regarding the payment receipt very soon. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,The Guest Relations Team Yiota Georgiou
by A verified traveler
Posted 5 May 2024
If buildings could speak, this one would be screaming “Run Away”
This hotel looks like a building from Chernobyl; and not like a 5 Star hotel.
The bed was dirty and had not been changed from a previous guest. Shower controls broken and unusable. The poor attitude of staff made this stay unpleasant.
Don't be fooled by the relative cheapness and proximity to Limassol, this so called 'hotel' is in fact some sort of large scale psychological experiment about human suffering and gullibility,"
The sheets on the bed looked like they had enjoyed a long career in a particularly messy and degrading part of the adult film industry. If there is an opposite to memory foam (amnesia foam?) that is what the bed was made of. Two single beds stuck together.
Summary: Noisy, Unclean, Poor Maintenance, Unhelpful Staff
Do your research before booking.
by A verified traveler
Posted 13 Oct 2023 on Hotels
Very negative experience, we requested refunds from the hotel. Very loud party until midnight almost, we could barely sleep. Low quality of rooms, dirty, very disappointing
Comment from Hotel Management
19 Oct 2023 by Yiota Georgiou , Hotel Management
Dear Shai, Thank you for taking the time to share your review. However, we are very disappointed to read your comments regarding an alleged incident that may have happened during your stay. The purpose of this answer is not to go into the specific details of what happened, as during your stay several conversations and we explained that we informed the hotel next door about the noise but nothing was done. We are not responsible for other properties around us. We thank you for raising these issues and providing us with this valuable feedback. Most certainly we will be looking into these issues with our relevant department heads and seeking ways to further improve our service quality. The whole team and I sincerely hope that we may have the pleasure of welcoming you back again in the near future. Yours SincerelyYiota Georgiou Guest Relations Supervisor
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Jamie Ellis, Hotel Management
Dear TalThank you for taking the time to share your review We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality.Warm RegardsJamie EllisGuest Relations ManagerGrandResort by Leonardo Hotels
by A verified traveler
Posted 29 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Jamie Ellis, Hotel Management
Dear Guest,Thank you for taking the time to share your review and for recommending our hotel!We hope that we will have the pleasure of welcoming you at the GrandResort in the future and offer you the G.R.A.N.D experience and hospitality.Warm RegardsJamie EllisGuest Relations ManagerGrandResort by Leonardo Hotels
by A verified traveler
Posted 6 Sep 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by Andreas P E Com, Hotel Management
Dear Derek,Thank you so much for taking the time to leave us a positive Review!We are humbled by your glowing feedback and are dedicated to maintaining high standards.We look forward to continuing to provide you with excellent service in the future.Best Regards,Andreas PotamitisEcom Sales Manager
by A verified traveler
Posted 30 Aug 2023
We booked a sea view room for two night, we checked in late we got the first night a parking view with partial sea view , after complaining the staff promised to change the room for the second night. After several follow-up we were moved to an upper level room, still with partial see view not as mentioned in the site pictures
Comment from Hotel Management
31 Aug 2023 by Yiota Georgiou , Hotel Management
Dear Imad,Warm greetings from the GrandResort by Leonardo. Before going any further we are very pleased to see that you have chosen our hotel for your recent holidays. However, we are very disappointed to read your comments regarding your stay, you got the room type you booked and after your complaint of a lower floor our staff went above and beyond to meet your needs and relocated you to an upper floor side sea view room. We always listen to our guests needs and try to make their stay at the Grand as comfortable as possible.We will be happy to welcome you back in the near future. Kind regards Yiota Georgiou Guest Relations Supervisor GrandResort by Leonardo
by A verified traveler
Posted 30 Aug 2023
The property was beautiful, the beach was perfect right in front of the hotel as well. With our Expedia status, the hotel sent up champagne, sandwiches and a beautiful fruit platter with fresh, sweet and seasonal fruit.
The room was beautiful and fit our family of four well.
Comment from Hotel Management
30 Aug 2023 by Andreas P E Com, Hotel Management
Dear Androniki,Thank you so much for taking the time to leave us a positive review!We always love hearing from satisfied customers like you. Your support means everything to us, and we're grateful for it. We look forward to serving you again in the future and exceeding your expectations once more.Best Regards,Andreas PotamitisE Com Sales Manager
by A verified traveler from Beirut
Posted 26 Aug 2023
Comment from Hotel Management
19 Sep 2023 by Andreas P E Com, Hotel Management
Greetings from GrandResort by Leonardo Hotels!Thank you for your review!We're sorry you had a negative experience with our Hotel. Please contact us directly so we can address your concerns and make things right.Best Regards,Andreas PotamitisE Com Sales Manager
by A verified traveler
Best hotel we stayed at in Cyprus
Posted 24 Aug 2023 on HotelsWithout question the best hotel we stayed at during our trip in Cyprus and the only actually worth calling five star. Great service, amazing beach and amenities nearby, as well as suitable for most kind of needs. Rooms up to standard and great vibe.
Comment from Hotel Management
24 Aug 2023 by Andreas P E Com, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to leave us a positive review! We're thrilled you had a wonderful experience with our Hotel. Your kind words mean the world to us, and we're honored to have earned your trust and support.We look forward to continuing to provide you with excellent service.Best Regards,Andreas Potamitis
