Ratings based on 229 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.0 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Bare bones service with no daily cleaning. The remote did not work and you manually tuned your tv with bad reception. I checked out early without any refunds given.
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay.
At OYO Rooms, we strive to provide the best possible service to our guests, and we regret that we fell short of your expectations on this occasion. We apologize for the issues you faced with the daily cleaning, TV remote, and reception.
Kindly note that we have shared your concerns with our team to ensure that such incidents do not recur in the future. We truly value your feedback as it helps us to improve our services.
If you require any further assistance or have any additional concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 29 Sep 2024
i reserved a smoking room and did not get one.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused. Your feedback is valuable to us, and we assure you that we will look into this matter to ensure that such issues are not repeated.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 25 Sep 2024
Dirty smelly run down needs to be demolished
by A verified traveler
Posted 15 Sep 2024
Had to ask for cleaning and the rate was raised at check in
Comment from Hotel Management
16 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Please be assured that we take your concerns seriously and will address them with our team.
We regret to hear about your experience where you had to ask for cleaning and the rate was raised at check-in. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve our services.
If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Hi, Ronnie! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
by A verified traveler
Posted 22 Aug 2024
Peace and quietness
Comment from Hotel Management
19 Sep 2024 by Noah, Hotel Management
Thank you for your appreciation, Ronnie! We hope to give you a consistent service every time. Regards, Noah
by A verified traveler
Posted 21 Aug 2024
The staff is very friendly and quick to respond..
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Hello Kaylene, Thank you for your review that made our day. These feedback as yours are what keeps us going the extra mile in the future to do better. Regards, Lisa
by A verified traveler
Posted 11 Aug 2024
The renovations are nice and the bed was very soft.
Comment from Hotel Management
16 Aug 2024 by Noah, Hotel Management
Thank you for your appreciation, Kaylene ! We hope to give you a consistent service every time. Regards, Noah
by A verified traveler
Posted 10 Aug 2024
Tv baddddd and shower nasty
Comment from Hotel Management
16 Aug 2024 by Joey, Hotel Management
Sincere apologies, Wilmer! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Posted 7 Aug 2024
I like the stay I enjoyed the ppl I met. Might not be for everyone but I enjoyed the stay. Owners were nice as well
Comment from Hotel Management
16 Aug 2024 by Tim, Hotel Management
Thanks for your kind and lovely words, Frank! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
