Ratings based on 973 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Great
by A verified traveler
Posted 27 Apr 2024
by A verified traveler from Hollis
Posted 6 Apr 2024
Great view.
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you! We're thrilled you enjoyed the stunning view from JW Marriott Lima. We strive to offer our guests unforgettable experiences, and it's wonderful to hear that the view added to your stay. We hope to welcome you back soon for another memorable visit!
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Amazing !!1 The staff was very kind and helpful. They checked us in even before it as 3pm. The rooms were wonderful!. Food was great ! Location was closed to shopping mall and restaurants We will stay here again
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience with us. Our staff strives to provide exceptional service, and we're delighted that they were able to accommodate your early check-in. It's fantastic to know that you enjoyed our wonderful rooms, great food, and convenient location near shopping malls and restaurants. We can't wait to welcome you back for another fantastic stay!
by A verified traveler
Posted 27 Mar 2024
Great Hotel in a central location with comfortable rooms.
walking distance of main attraction
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our hotel. We take pride in our central location and comfortable rooms, and we're pleased to know that they met your expectations. Being within walking distance of the main attractions is definitely a bonus! We hope to welcome you back for another great experience soon. Thank you for choosing our hotel!
by A verified traveler
Posted 25 Feb 2024
Exemplary staff and service! Lovely views of the ocean and Miraflores. I would highly recommend! There was a little building maintenance work going on so I didn’t leave the top review for property conditions. Still maintenance is a good thing and the inconvenience was minimal
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that you found our staff and service exemplary, and that you enjoyed the lovely views of the ocean and Miraflores. Your recommendation means a lot to us!We appreciate your understanding regarding the building maintenance work. While it may have caused some inconvenience, we're glad to hear that it was minimal and that you recognize the importance of maintenance for ensuring a top-quality experience for our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing our property!
by A verified traveler
Posted 12 Feb 2024
Staff in the hotel were incredibly helpful, polite and professional. The lobby, bar, restaurant and coffee shop were all very well presented and maintained.
Our room had just been refurbed and the room was sufficiently spacious and the bathroom area was really nice and spacious too.
There were some drawbacks: the TV did not work for a couple of days (and after drawing Management's attention to this matter, they compensated us by giving us access to to the Executive Lounge, which was much appreciated). The other issue that we had with the room, which consisted of two Queen beds, was that there are no chairs or desks in the room and so working from the room or dining in-room is not possible. We had a champagne breakfast sent to the room for my wifes birthday, which we ate sitting on each bed! This is a significant defeciency for a five star hotel. We mentioned this to staff but were informed that this was the standard for the refurbed room design.
The hotel is beautifully placed in Miraflores with a fabulous view of the ocean. I would recommend this hotel, but only if you can do without any chairs or a desk in your room.
Comment from Hotel Management
7 Apr 2024 by JW Marriott Lima, Hotel Management
Thank you for sharing your feedback with us. We're thrilled to hear that you found our staff incredibly helpful, polite, and professional, and that you enjoyed the well-presented and maintained facilities throughout the hotel. We apologize for the inconvenience you experienced with the TV in your room and are glad that our management was able to compensate you by providing access to the Executive Lounge.Regarding your concerns about the furnishings in the room, we appreciate your valuable input. While we aim to provide comfortable accommodations, including spacious rooms and bathrooms, we understand the importance of having suitable work and dining areas. We'll certainly take your comments into consideration as we continue to improve our guest experience.We're delighted that you enjoyed the champagne and breakfast for your wife's birthday and the beautiful ocean view from our hotel in Miraflores. Your recommendation means a lot to us, and we hope to welcome you back in the future. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you for choosing to stay with us.
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Posted 29 Jan 2024
Great place, loved everything.
