Ratings based on 148 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Location
Comment from Hotel Management
18 May 2024 by Microtel Lillington Management, Hotel Management
Thank you for your feedback Deborah, we hope to see you again soon!
by A verified traveler
Posted 14 May 2024
I don’t stay in Microtel often, but this was the nicest one I have stayed in. On par with staying at courtyard.
Comment from Hotel Management
15 May 2024 by Microtel Lillington Management, Hotel Management
Thank you so much for your positive feedback Robert, we hope to see you again soon!
by A verified traveler
Posted 12 May 2024
Not a great place to stay. We arrived to find out I had mistakenly reserved a smoking room. The front desk offered to change rooms, but only had non-smoking suites at a $67 per night upcharge. Walked into the room and it smelled like old weed. The TV was on top of an armoire nearly touching the ceiling. The bathroom sink would not give cold water and only a trickle of hot. But the tub made up for it by having a constant drip with the drain looking moldy. Would have been 1 stars except the staff did their jobs and the pool was nice outside. Did not like that the door to the parking lot was never secured overnight as we came in at 11 and it just pulled open.
Comment from Hotel Management
13 May 2024 by Microtel Lillington Management, Hotel Management
Thank you for reviewing your stay! We appreciate you making us aware of areas on which we can improve. We hope to be able to serve you better in the future, Kindest regards.
by A verified traveler
Posted 10 May 2024
We booked two rooms under two separate reservation. They gave both handicapped room. Reasoning was you booked thru Expedia.
Bathroom sink has mold between granite and sink on fron RHS corner for room # 102.
Comment from Hotel Management
10 May 2024 by Microtel Lillington Management, Hotel Management
Thank you for reviewing your stay! Our records indicate one room was and ADA room and the two queen reserved was not, as provided. As communicated by our front desk department upon your arrival, no other room types were available during the date of your stay, we apologize for any inconvenience. The issue mentioned concerning one of the rooms assigned will be investigated and remedied accordingly. Guest feedback is a great asset in our goal of continued improvement and we appreciate you making us aware of areas in which we can improve our customer experience. Best regards!
by A verified traveler
Posted 5 May 2024
It was clean, the pool was nice. What ruined the stay for me and my family, its better off to bring your own pillows. The bed was lumpy and the pillows were basically not useful. The staff in its self were great.
Comment from Hotel Management
7 May 2024 by Microtel Lillington Management, Hotel Management
Thank you for reviewing your stay!
by A verified traveler
Posted 24 Apr 2024
Although we knew it was a smoking room that we booked. (Room 316)The room smelt like an ashtray was just dumped out and the cigarettes were still smoldering.
We booked an addition stay and got room 322 and was pleasantly surprised that there was no smoke smell.
Comment from Hotel Management
26 Apr 2024 by Microtel Lillington Management, Hotel Management
Thank you for reviewing your stay! We appreciate you making us aware of areas in which we can improve our guest experience and will be taking measures to assist with the smoke smell in our smoking rooms. We hope to see you again soon, Kindest regards!
by A verified traveler
Posted 22 Apr 2024
Hotel allows pets, but apparently doesn’t see if they’re clean. Either fleas or bedbugs were biting me. Otherwise the hotel and staff themselves were the best part of the visit.
Comment from Hotel Management
23 Apr 2024 by Microtel Lillington Management, Hotel Management
Thank you for reviewing your stay, your kind comments regarding our team are greatly appreciated. We are a pet friendly but have procedures in place regarding our pet rooms to ensure there are no pest issues present. The room assigned to your has been thoroughly inspected and no evidence of fleas or bedbugs found. In the future if there are any concerns, please make our staff aware in order for us to follow up promptly. Guest insight is an asset in our goal of continued customer satisfaction and we hope to see you again soon. Kindest regards.
by A verified traveler
Posted 22 Apr 2024
Great location, clean room, and comfortable.
Comment from Hotel Management
22 Apr 2024 by Microtel Lillington Management, Hotel Management
Thank you for your feedback! We're glad you had a great stay and hope to see you again soon, Best regards!
by A verified traveler
Posted 14 Apr 2024
The room smelled of smoke and mold. The bed sheets were dirty and smelled horrible. The place was not very clean there were homeless people sleeping in the car when we pulled up at 11:30 also there was about 20 people in the lobby partying. We actually checked out a day early because how dirty it was.
Comment from Hotel Management
15 Apr 2024 by Microtel Lillington Management , Hotel Management
Thank you for reviewing your stay. We are deeply saddened that you did not have a positive experience with us and your feedback has been noted for improvement going forward. Best regards.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Microtel Lillington Management, Hotel Management
Thank you for your review Ryan! Best regards!
