Ratings based on 160 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Can hear the music in the restaurant in the night from room in the 2nd floor.
by A verified traveler
Posted 27 Mar 2024
Great hotel. Clean and staff are polite.
We came from the UK and staff was happy to communicate with us in English. Will definitely stay here again.
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
5 Feb 2024 by Maxime, Hotel Management
Hello Zoe,Nous vous remercions pour vos commentaires suite à votre séjour à Mama Shelter Lille.C’est avec grand plaisir que nous recevons votre note. Aussi, nous ne manquerons pas de la partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Nous espérons vous revoir très vite au Mama ! MAMA LOVES YOU
by A verified traveler
Posted 9 Oct 2023
Worst night's sleep in a hotel ever ... but hotel is lovely, staff were fantastic, clean, well kept modern room and bathroom, great breakfast buffet, lots of parking under/in hotel and right in city centre.
We were so happy after we checked-in and went out in the city ... BUT ... we stayed on Saturday night and they have events in the bar and on the terrace. The night we stayed they had a DJ from 22:00 till 02:00. We were on floor 2 right above the disco and the music came through the floor! We could hear the beats and the chatter and laughs of people on the terrace. Sounded great fun but we were very tired and wanted to go to sleep at 22:00 but had to painfully wait 4 hours for the party to finish.
We actually considered going to our car with pillows to get away from the noise. We were in room 203 but rooms around it on floor 2 must been equally badly affected by the noise. I would say a nightmare ... but you need to be asleep to have a nightmare and we got little sleep that night.
We were due to stay 2 nights but we're so tired that we'd had enough and decided to go home! We were offered alternative rooms but the damage had already been done.
So potentially a wonderful hotel but completely irresponsible to put people in rooms above the disco on nights they have a disco. Ruined our stay in Lille sadly.
Comment from Hotel Management
5 Feb 2024 by Maxime, Hotel Management
Hello Mark,Thank you for taking the time to write to us following your stay with us.We are very sorry that the service and facilities did not live up to your expectations . Please accept our sincerest apologies....It is true that we host Dj set over the weekend, but this should obviously not impact our guests' sleep.Rest assured that Mama will do everything in its power to improve!Once again, our Mama TEAM would like to thank you for your comments and we hope to regain your trust during a future stay !!!!Looking forward to seeing you again at the Mama See you soon we hope!MAMA LOVES YOU
by A verified traveler
Not worth the money
Posted 1 Oct 2023 on HotelsNice hotel. Far too expensive for what you get though. Room was pretty small and very basic.
Comment from Hotel Management
5 Feb 2024 by Maxime, Hotel Management
Hello,We very much appreciate your comments regarding your stay at the Mama Shelter Lille. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Hope to see you soon ! MAMA LOVES YOU
by A verified traveler
Great Hotel!
Posted 18 Sep 2023 on HotelsMama Shelter was a great hotel to stay in, aimed at a younger crowd this hotel was fun and funky. Great atmosphere and decor. The staff were all very friendly and helpful.
Comment from Hotel Management
21 Sep 2023 by Marie, Hotel Management
Hello !Our MAMA TEAM thanks you for sharing your feelings following your stay in Lille . We are delighted that your getaway to the north has left you with a good memory .The whole MAMA team can't wait to see you again ...MAMA LOVES YOU
by A verified traveler
“Walking In My Shoes”
Posted 27 Jun 2023 on HotelsUsed the hotel for one night stay to attend Depeche Mode gig and short exploration of the city. Easy location for the Eurostar terminal. My room was clean, tidy and comfortable. The staff at reception were welcoming and helpful.
Comment from Hotel Management
10 Jul 2023 by Marie, Hotel Management
Hello Adrian !Our MAMA TEAM thanks you for sharing your feelings following your stay in Lille .We are delighted that your getaway to the north has left you with a good memory . The whole MAMA team can't wait to see you again ...MAMA LOVES YOU
by A verified traveler
Posted 11 Apr 2023 on Hotels
Comment from Hotel Management
12 Apr 2023 by Marie, Hotel Management
Hello Tom !WAW quelle note PARFAITE pour un séjour PARFAIT …MAMA est trop HAPPY d’avoir pu vous partager toutes ses good vibes lors de votre escapade Lilloise . On espère vous avoir laissé un SUPER CHOUETTE souvenir et on a hâte de vous revoir au MAMA …MAMA LOVES YOU
by A verified traveler
Comfy stay
Posted 14 Mar 2023 on HotelsWe had a noise issue on Saturday night, which the manager dealt with amazingly. I recommend asking to stay on a high floor on the park side to avoid the noise from their Saturday club night. The customer service at Mama Shelter is excellent.
The rooms are warm and comfy. There is a mini fridge for your to store your own snacks and drinks. Eco friendly toiletries and high water pressure in the shower. The TV in the room has lots of free movies.
The breakfast was pricey but there is lots of food so you can fill up to make up for the 20€. They had gluten free bread on the buffet.
They will store your luggage if you have more sight seeing to do after check out.
We recommended the HEIN restaurant in the nearby square.
Comment from Hotel Management
16 Mar 2023 by Marie, Hotel Management
Hello Rebecca !Our MAMA TEAM thanks you for sharing your feelings following your stay in Lille .We are delighted that your getaway in the north left you with good memories .We are nevertheless sorry that the noise pollution spoiled your stay a bit ... But we are delighted to hear that this problem has been resolved as quickly and as best as possible !!Know that we will do our best to make your next visit to Lille a real flawless !!The whole MAMA team can't wait to see you again ...MAMA LOVES YOU
by A verified traveler
Posted 7 Feb 2023
Comment from Hotel Management
8 Mar 2023 by Marie, Hotel Management
Hello Nichola !Our MAMA TEAM thanks you for sharing your feelings following your stay in Lille .We are delighted that your getaway to the north has left you with a good memory .The whole MAMA team can't wait to see you again ...MAMA LOVES YOUMarie
