Ratings based on 807 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Very good location, clean and nice facility, friendly staff.
Comment from Hotel Management
24 Apr 2024 by Léa - Assistant head of reception, Hotel Management
Dear Kwan,Thank you very much for your feedback following your last stay in our Best Western Premier Why hôtel.We are glad to know you enjoyed the location, our facilities and the service of our staff.We hope to welcome you back soon,Best regards,
by A verified traveler
Posted 14 Apr 2024
Great location and lovely stagf
Comment from Hotel Management
24 Apr 2024 by Léa - Assistant head of reception, Hotel Management
Dear Daniel,Thank you very much for your feedback following your stay in our Best Western Premier Why hôtel.We are happy to read you liked our location and the service of our staff.We hope to welcome you back soon,
by A verified traveler from Sta. Catarina Pinula
Posted 11 Apr 2024
Comment from Hotel Management
8 May 2024 by Léa - Assistante chef de service, Hotel Management
Chère Sonia,Nous vous remercions d'avoir pris le temps de nous écrire votre avis sur votre récent séjour au Best Western Premier Why hôtel.Nous sommes ravis de savoir que vous avez passé un bon moment dans notre établissement.Nous espérons vous revoir bientôt,Bien cordialement,
by A verified traveler
Posted 9 Apr 2024
Such a comfortable stay for my family. Loved the balcony and easy to get around the city.
Comment from Hotel Management
10 Apr 2024 by Juliette, Hotel Management
Dear customer,We would like to thank you for taking the time to let us a comment about your recent stay in our hotel. We are delighted to know you enjoyed this experience ! Thank you for your kind words. It would be a pleasure to welcome you back in our hotel for your next trip in Lille.We remain at your entire disposal.Best regards,Reception
by A verified traveler
Posted 9 Mar 2024
Very good city hotel. Big and comfortable rooms. Excellent customer service!
Comment from Hotel Management
10 Mar 2024 by Léa - Assistant head of reception , Hotel Management
Dear guest,We thank you for your feedback about your last stay in our Best Western Premier Why hôtel.We are glad you liked the comfort of the room and the customer service.It would be a pleasure to welcome you back for your next stay in Lille,Best regards,
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Léa - Assistante chef de service , Hotel Management
Cher client,Merci d’avoir pris le temps de nous faire parvenir votre retour.Un très grand merci pour votre séjour chez nous. Nous sommes heureux de savoir qu’il s’est bien passé.Toutes vos remarques sont importantes pour nous. Elles sont toutes prises en compte avec pour seul objectif de vous satisfaire davantage.Nous serons heureux de partager des nouveaux moments avec vous.A très bientôt.
by A verified traveler from Newport News
Posted 19 Feb 2024
Nice property, convenient location. Some street noise and could inform guests better about parking.
Comment from Hotel Management
22 Feb 2024 by Juliette - Assistante chef de serivces , Hotel Management
Dear customer,Thank you for taking the time to let us a review about your stay in our hotel. Be sure we take your comment into account and will use it to raised the quality of our services. Moreover, thank you for your kind words. It would be a pleasure to welcome you back for your next trip in Lille. Best regards, Reception
by A verified traveler from Philadelphia
Posted 10 Jan 2024 on Travelocity
It was a fun modern building with excellent front desk staff and close to the Grand Place.
Comment from Hotel Management
14 Jan 2024 by Léa - Assistant head of reception, Hotel Management
Dear Heather,Thank you very much for your feedback about your previous stay in our Best Western Premier Why hôtel.We are glad to read that you liked the look of our building, the service of the staff at the front desk and the location of our hotel.We hope to welcome you back very soon,Best regards,
by A verified traveler
Posted 10 Dec 2023
Quirky, characterful hotel in a central excellent location. Great staff, very friendly, going out of their way to help. Lovely breakfast. Only two small minuses. The room wax well equipped but a bit on the small side. Weather was cold when we were there and the room heating was not working well. The bathroom was particularly cold. The hotel staff kindly provided an additional electric heater which helped.
Comment from Hotel Management
11 Dec 2023 by Léa - Assistant head of reception , Hotel Management
Dear Cyrille,Thank you very much for your feedback following your last stay in our Best Western Premier Why hôtel.We are glad to know you appreciated the friendliness of our staff, the breakfast and the room and its equipment.We are happy to hear that the staff could fix the problem about the heater.We hope to welcome you back soon,
by A verified traveler
Posted 14 Nov 2023
Lovely, modern hotel, with very friendly staff and great in-room facilities, including a complementary mini-bar and coffee-maker. Excellent location - really close to the centre, but not too close, and within easy walking distance of several museums.
Comment from Hotel Management
15 Nov 2023 by Léa - Assistant head of reception , Hotel Management
Dear guest,Thank you very much for you comment following your stay in our Best Western Premier Why hôtel.We are glad to read that you liked the decoration of the hotel, the mini bar, the service of our staff and the localisation.We hope to welcome you back for your next stay in Lille,Best regards,
